General Utility Maintenance Supervisor (Water Distribution)

General Utility Maintenance Supervisor

The City of Norfolk's Department of Utilities is seeking qualified candidates for the position of General Utility Maintenance Supervisor. This person oversees the maintenance and repair of water systems, the installation and maintenance of fire hydrants, water meters, valves, water pipelines, and meter replacement program.

Essential functions include but are not limited to:

• Must be capable of leading and supervising multiple crews to include all planning and coordination of the work and monitoring work orders for completion
• Oversee yard operations and coordinating vehicles with City Garage
• Review and approve timesheets and leave requests in Peoplesoft, oversee and complete performance reviews, and daily work assignments
• Responsible for valve maintenance program and main break counts
• Supervises employees and handles personnel matters. Schedules and assigns daily work to appropriate personnel. Directs and coordinates divisional personnel on daily tasks and objectives. Determines the proper materials and equipment to efficiently complete projects in the most economical manner. Responsible for productivity and for generating work completion reports.
• Reviews previous and current projects to ensure that they meet and/or exceed customer expectations and OSHA standards by performing field visits and evaluating feedback from customers, contractors and project reports.
• Works with contractors, customers, and other divisions and municipalities to serve customers and resolve complaints and issues. Coordinates repairs and interfaces with customers for the purpose of installation and repair of pumps, motors, meters, valves, hydrants and SCADA system.
• Documents, summarizes daily work performed by field personnel and meter-reading contractor. Promotes safety by training personnel on safety precautions and compiles accident reports monthly.
• Compiles and submits data for invoicing the City of Virginia Beach monthly for water charges.
• Ensures subordinates receive necessary training to support a safe and effective work environment. Offers development opportunities and course material on safety, electronics, pump repairs, pipe installation, employee supervision, customer relations, and computer applications as needed. Conducts employee performance reviews. Monitors employee performance on an ongoing basis and addresses performance issues, initiating disciplinary action as needed.
• Researches options and makes recommendations regarding equipment repair and purchase. Responsible for divisional equipment maintenance and repair. Reviews budget and authorizes requisitions for replacement parts, materials and supplies.

Work requires knowledge of a specific vocational, administrative, or technical nature. Knowledge is generally obtained through advanced study beyond high school, such as junior college, vocational, business, technical, correspondence schools. More than seven years experience in repair/maintenance of system components, equipment and machinery; three years in supervision.

Work Hours: Monday - Friday; 7:00 a.m. - 3:30 p.m. Work Locations: Utilities Combined Operations Center, 1316 Ballentine Boulevard, Norfolk. This position is roughly 85% administrative and 15% field work. This position is designated as an Essential position which means you may be required to work extended, rotating, after hours, nights and/or weekends in response to emergencies and severe weather.