Customer Service Representative - Need banking background

Job Description

Job Description

BCforward is currently seeking a highly motivated Account Setup Coordinator for an opportunity in Knoxville TN 37920!

Job Title: Account Setup Coordinator - Remote

Location: Knoxville TN 37920

Duration: 12 Months (Possibility of Extension)

Anticipated Start Date: ASAP

(Please note this is the target date and is subject to change. BCforward will send the official notice ahead of the confirmed start date.)

Job Type: Contract

Pay Rate: $19/hr

(Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Work Schedule:

comfortable to work any time from Hours -- 8 HRS M-F BETWEEN 7-6

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

The Account Review Specialist plays a critical role in ensuring customer accounts meet all

internal policy requirements to align with federal Anti-Money Laundering expectations. This

position involves partnering with relationship managers and customers to remediate

accounts, deliver excellent customer service, and ensure compliance within strict

deadlines.

Key Responsibilities

· Review and remediate customeraccounts to ensure compliance.

· Collaborate with internal and external relationship managers and customersto resolve

account issues.

· Maintain high standards of customer service while managing remediation efforts.

· Ensure accounts are policy-compliant within designated timeframes.

· Meet daily production and quality benchmarks.

· Document and track account activities accurately.

Required Qualifications

· Proficiency in Microsoft Office Suite (Outlook, Excel, SharePoint, Word, Teams, etc.).

· Advanced organizational and critical thinking skills.

· Exceptional attention to detail and the ability to work efficiently under pressure.

· Demonstrated adaptability to changing requirements.

· Commitment to maintaining confidentiality throughout all account review processes.

· Strong computer and data entry skills.

· Excellent verbal and written communication.

Preferred Skills

· Knowledge of Anti-Money Laundering (AML) regulations.

· Experience in banking or financial services.

· Familiarity with Salesforce and KYC processes.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.