Client Success Manager

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As a Client Success Manager – Enterprise Accounts , you own a portfolio of enterprise clients across the client lifecycle. You build consultative relationships, drive adoption and value realization, manage client health and renewals, and identify growth opportunities. You work across Rithum to align client priorities with our capabilities and deliver measurable business outcomes.

Rithum empowers employees across all roles to leverage AI and technology to work smarter, move faster, and create scalable ways of working. In this role, you will use AI and data-driven insights to improve preparation, identify risks and opportunities, and deliver more proactive client engagement.

Responsibilities

• Serve as the primary relationship owner for assigned enterprise accounts.
• Align Rithum’s capabilities to client goals and define measurable success outcomes.
• Lead business reviews and success checkpoints to demonstrate value and align on priorities.
• Monitor client health and proactively address risks and client needs.

Retention & Growth

• Own renewal planning and execution, including forecasting and risk mitigation.
• Identify expansion opportunities aligned to client goals, usage, and business strategy.
• Partner with Sales on account planning and expansion execution.
• Support commercial discussions across pricing, packaging, and contract changes.

Cross-Functional Partnership & Operational Excellence

• Coordinate across Sales, Product, Support, Legal, Finance, and other teams to advance client priorities.
• Maintain accurate client, renewal, and opportunity data.
• Use AI, client data, and Client Success tools to improve insights, preparation, and productivity.
• Apply AI to account research, business review preparation, and client health and usage analysis, and verify outputs for accuracy before they reach a client.
• Share client feedback and emerging needs with relevant internal teams.

Qualifications

Minimum Qualifications

• 2+ years of experience in Client Success, account management, renewals, or related client-facing roles in B2B SaaS.
• Experience supporting enterprise clients with multiple stakeholders and complex business requirements.
• Experience with renewals, client health, value realization, and client risk management.
• Strong communication and relationship-management skills with the ability to influence multiple stakeholder levels.
• Experience using CRM or Client Success platforms to manage client workflows and data.
• Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity, insights, or client engagement.

Preferred Qualifications

• 3+ years of progressive client-facing experience.
• Experience in SaaS, e-commerce, marketplace, or related technology environments.
• Familiarity with Salesforce, Gainsight, or similar Client Success platforms, and AI-enabled client or productivity tools.
• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.

Travel Required

Up to 10%

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $60,000-$93,000 per year.

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 10% of the annual base salary.

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form . Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Rithum’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.