Digital Moderator

Job Description

Job Description

Digital Moderator

Duration: 2-Month Rolling Contract

Pay Rate: $22-$25/hr

Start Date: September 7, 2026

Overview

Insight Global is seeking Digital Moderators to support a large-scale data collection project with a client of Insight Global. Moderators will oversee participant sessions, assist with technology and device troubleshooting, ensure compliance with project procedures, and help maintain a positive participant experience throughout the study.

Responsibilities

• Brief participants on study tasks, session expectations, and quality standards.
• Prepare, reset, and organize recording environments before and between sessions.
• Coordinate daily participant activities and ensure sessions run smoothly.
• Support participants using VR headsets and other technology.
• Troubleshoot device and mobile application issues as needed.
• Follow and enforce standard operating procedures (SOPs).
• Assist with device distribution, collection, inventory tracking, and secure storage.
• Maintain a high level of quality control throughout the study.
• Communicate effectively with participants and project leadership.

Requirements

• Strong technical aptitude and troubleshooting skills.
• Comfortable learning new technology and software applications.
• Excellent communication and organizational abilities.
• Ability to multitask in a fast-paced environment.
• Experience in customer service, operations, training, event coordination, technical support, or related fields preferred.
• Reliable transportation and ability to work onsite throughout the engagement.