Ashtabula and Lake County Retail - Sales Associate

Job Title

Position Objective: Responsible for providing an excellent shopping experience for customers and moving product appropriately following the One Touch Method.

Essential Duties

• Provide world class customer service that includes greeting and thanking customers or donors and asking all customers to Give At the Register when processing sales transactions.
• Handle and process cash following organization policy if assigned to cash register.
• Assist with risk management and theft prevention.
• Assist with stocking and rotating merchandise in the store.
• Complete assigned check lists for opening, checking, or closing the store.
• Keep work area neat, clean, and safe.
• Load and unload production shipments as needed.
• Pull items from the floor to ensure proper rotation of goods following the One Touch Method
• Comply with all safety and security policies as directed.
• Other duties assigned by Goodwill

Essential Skills

• Customer focused attitude
• Intermediate written and verbal communication skills
• Basic digital literacy

Requirements

• Alignment with Mission, Culture, and continuous improvement
• Willingness to work flexible, varying hours, including evenings and weekends as needed.

Core Competencies

• Willingness to work flexible, varying hours, including evenings and weekends as needed.
• Alignment with Mission, Culture, and continuous improvement
• Ability to demonstrate concern for satisfying one's external and/or internal customers.
• Ability to identify the information needed to clarify a situation.
• Ability to tackle a problem by using a logical, systematic, sequential approach.
• The ability to accept change or a new way of performing a task.
• Ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
• Ability to demonstrate concern for satisfying one's external and/or internal customers.

Education

Basic reading, math, and counting. High School diploma or GED preferred.

Work Environment

Retail environment with fluorescent lighting and climate-controlled temperature. Occasional exposure to dust, lint, and other irritants generated by the sorting and handling of donated goods. Occasional exposure to outdoor weather conditions. Frequent nontraditional (nights and weekends) hours. Some instances of short deadlines and fast-paced situations or demands.