CARNIVAL - GUEST SERVICES ASSOCIATE

ISMIRA Agency Actively Recruiting For Position Guest Services Associate For Carnival Cruise Line

The Guest Services Associate consistently delivers the highest standards of customer service to all guests visiting Guest Services. This includes answering any questions the guests may have, providing information on ship and ports of call and ensuring any issue is documented correctly using the relevant software program and that it is followed up with in a timely manner.

Conditions:

• Free food and accommodation on board
• First joining ticket is provided by company
• Medical insurance provided during the work contract
• Contract 6-8 months, followed by 2 months vacation
• Activities for crew
• Opportunity to save money and travel while working
• Meet new friends from all over the world
• No safety certificates needed
• Great chance to show yourself and build a career

Duties And Responsibilities:

• To assist international and domestic guests with the everyday activities on board maintaining guest relation standards and ensuring maximum guest satisfaction.
• Front desk and phone duty shifts as required ensuring that the highest standards of customer service are provided.
• Complete duties assigned by the Guest Services Supervisor including, but not limited to Lost Luggage, Lost& Found, Access Services and Executive Reports as per company guidelines.
• Handle guest issues or concerns, record relevant details in to the shipboard capturing database and ensure timely resolution and guest follow up.
• Provide cash and guest account services such as accepting cash payments, cashing personal or traveler's checks or exchanging foreign currencies
• Follow established procedures to maintain, safeguard, balance and reconcile assigned cash float.
• Assist guests during boarding and departure process, including establishing onboard credit, selling and printing Shore Excursion tickets and closing of guest's accounts.
• Maintain a service culture throughout the Guest Service team.
• Conduct oneself in a professional and courteous manner at all times with guests and shipboard employees.
• Greet all guests with a friendly and sincere welcome, making sure to acknowledge past loyalty when appropriate.
• Use a positive and clear speaking voice, taking the time to understand all requests in detail.
• Respond to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.
• Perform all duties and responsibilities in accordance with environmental and safety policies.
• Ensure that proper telephone etiquette is always used; answering calls within 3 rings using a positive tone and clear English pronunciation. In addition, using the guest name all the times.
• Employ proper timekeeping and follow the CCL work time recording standards (as per MLC - MARITIME LABOR CONVENTION).
• Maintain current knowledge of all ship's regular event and special functions by reviewing all available data in order to provide guests with accurate and up-to-date information to answer questions and handle any special requests.

Requirements:

• Minimum two recent years of experience at the large and preferably international chain hotel reception (4*-5* stars).
• An ability to perform cash transactions, as well as guide our Guests on various payment options for their onboard accounts (Cash, Credit Cards, Debit Cards, Gift Cards, and onboard credits).
• Display a high level of Guest Centricity, with the natural ability to engage our guests in social activities
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard
• Good level of English language
• Additional language knowledge (Spanish, Italian, French, German, Japanese or Mandarin) is PREFFERED
• Age: min. 21 years old
• Strong work ethic, uncompromising integrity, as well as a high level of respect for all individuals.
• Attention to detail, excellent organizational and interpersonal skills.
• Strong analytical and communication skills.
• Covid-19 vaccination is not mandatory, but you have to be ready to be vaccinated onboard against Covid-19 and Influenza.