Restaurant Supervisor

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines, with or without direct supervision
• Interact professionally with other employees, guests and suppliers
• Work effectively as a team contributor on all assignments
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
• Follow all rules, policies and safety guidelines for tasks/job
• Perform any additional tasks as required

Position Purpose

To provide excellent customer service to our customers

Responsibilities/Duties/Functions/Tasks

Knowledge and use of POS systems, ordering and labor scheduling.

Must have excellent interpersonal skills, with high emphasis on customer satisfaction.

Qualified individuals must be flexible to work all days/shifts/holidays, as needed.

Develop and contribute to a professional service and sales culture.

Manager is expected to back up all positions during peak times.

Ensures and monitors acceptable employee performance.

Communicate with all levels of the organization in a professional manner.

Able to independently evaluate needs of Restaurant/guests and act to satisfy those needs.

Reports to and works with the General Manager to assist in leading the operation of the restaurant and team of more than 40 associates.

Performs additional responsibilities, although not detailed, as requested by a manager at any time

The responsibilities and duties are not limited to those mentioned above.

Full-Time Employee Benefits

• Health Insurance - Regular full-time employees are eligible to enroll in our Medical, Dental and Vision plans the first of the month following 60-days of employment in full-time status. We also offer various supplemental insurance programs to meet your specific needs.
• Paid Time Off (PTO) Full-time non-exempt employees begin accruing PTO at a rate of one week for the first year of employment, which can be used after 90 days of employment (.01925 hours per regular hour worked). The accrual rate increases to two weeks after two years of employment (.0385 hours per regular hour worked).

Qualifications

Prior restaurant, QSR or front and back of the house supervisory experience required.

Experience and successful in positive sales, team and profit growth.

Able to read and write English.

Special Position Requirements

Some exposure to cleaning products, (bathroom and toilet cleansers, window cleaners, wax, wax stripper, graffiti remover, paint remover etc), paint, and other chemicals is required. Constant walking and lifting and setting down of full dishes, removal of empty dishes.

Must obtain California Food Handler Certificate within 30 days of employment

Must be able to successfully pass and maintain the ServSafe Certification

Equipment used: computers, glass handling, knives, hot beverage equipment, CO2

Work Requirements

• Standing/walking (walking between kitchen and tables, taking orders, serving food) C
• Lifting up to 10 lbs (carrying full dishes to guests, bussing ) C
• Repetitive pushing/pulling (scrubbing, wiping, mopping, sweeping, scraping, etc) F
• Climbing, working from ladder or stepstool (cleaning) O
• Bending/stooping (serving food, retrieving dishes) C
• Kneeling (cleaning) - F
• Lifting over 10 lbs (carrying full dishes) F
• Reaching (serving and retrieving dishes) - F
• Overhead work (cleaning walls, windows, changing light bulbs, etc.) - O
• Sitting (none) - N

Preferences: Bilingual, English and Spanish