Card Fraud Strategy - Vice President

Fraud is constantly evolving—and so are we. As a Vice President in Fraud Strategy, you will shape strategies that protect customers and the firm while balancing loss mitigation, customer experience, and operational efficiency. You’ll partner closely with Product and Operations to deliver scalable capabilities with strong governance and controls. We value analytical leaders who bring strong judgment, clear communication, and a continuous improvement mindset.As a Vice President, Fraud Strategy in the Fraud Strategy team, you will own and evolve 1st party card fraud strategies that balance fraud losses, customer experience, operational efficiency, and financial performance. You will translate ambiguous problems into clear hypotheses and actions, leverage data to improve detection outcomes, and partner across teams to deliver changes with strong governance. You will define success metrics and operating rhythms to sustain performance over time.Job ResponsibilitiesOwn and evolve 1st party card fraud strategies by translating ambiguous problems into clear hypotheses, analyses, and strategy changes.Monitor fraud performance, trends, and customer friction indicators to identify opportunities and quantify tradeoffsLeverage internal and external data to improve detection, reduce false positives, and drive measurable business outcomesDefine and track success metrics to evaluate strategy effectiveness, operational impact, and customer experience outcomesPartner with Product and Operations to design and implement end-to-end controls and scalable fraud capabilitiesExecute strategy changes with disciplined governance, documentation, and control rigorEstablish operating rhythms to review performance, prioritize enhancements, and ensure sustained resultsCommunicate insights and recommendations through executive-ready narratives, presentations, and updatesManage multiple priorities and deliver results under tight deadlines in a dynamic risk environmentMentor and develop team members through coaching, feedback, and support on analytical work and executionRequired Qualifications, Capabilities, and SkillsBachelor’s or Master’s degreeMinimum 7 years of experience in strategic analytics, risk management, or data scienceProficiency in SQL or SAS and experience working with large, complex datasetsStrong analytical and problem-solving skills, including ability to identify patterns and root causesStrong written and verbal communication skills, including ability to create executive-level materialsProficiency in Microsoft Excel and PowerPointDemonstrated ability to manage competing priorities and deliver high-quality outcomes under tight timelinesDemonstrated ability to mentor others and support team developmentDemonstrated ability to build strong partnerships across teams and stakeholdersPreferred Qualifications, Capabilities, and SkillsExperience in fraud risk, especially card fraudExperience designing or enhancing controls, monitoring, or operational workflowsInterest in industry trends and applying best practices to improve controls and performanceExperience partnering with product and operations teams to deliver strategy changes at scaleChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment. Full timePosting Date: 2026-07-13