Inventory Specialist

Inventory and Asset Management Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On‑Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in‑store inventory processes. Validates and ensures accuracy of planograms. Responsible for reviewing and coordinating the proper use of reports and system applications, which impact the accuracy of front end and pharmacy on‑hand balances and pricing. Responsible for executing and maintaining front end and pharmacy asset protection techniques, filing claims for warehouse and vendor overages (merchandise received but not billed), shortages (merchandise billed but not received), order errors, or damaged goods including prescription drugs. In designated stores, as required, opens and closes the store in the absence of store management, including system start‑ups, required cash handling and cashier responsibilities, and ensuring the floor and stock room are ready for the business day. Customer Experience Engages customers by greeting them and offering assistance with products and services. When serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (greeting, eye contact, courtesy, etc.) and Walgreens service traits (offering help proactively, identifying needs, servicing until satisfied). Operations Executes and coaches team members on warehouse and vendor inventory management processes including creating, reviewing, and receiving orders. Scans in all deliveries while the vendor is still in the store, including common carrier deliveries. Focuses on One Box receiving, marking deliveries as received when physically delivered, contacting vendors for past undelivered scheduled receipts, and opening tickets as needed to correct inaccurate orders. Under the supervision of the pharmacist‑in‑charge, verifies all pharmacy shipments are posted for products physically received at the store. Completes or verifies postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders performing any necessary tote audits, and accurately reports shortages or damaged product. Completes On‑Shelf Availability (OSA) end‑to‑end process including warehouse and direct store delivery (DSD) for planogrammed departments, executing disposals, call‑ins, and vendor returns before expiration, and completes scans and returns on all subscribed departments including vendor/DSD departments and pharmacy scans. Under the supervision of the pharmacist‑in‑charge, completes pharmacy inventory activities including but not limited to pharmacy recalls following Pharmacy Hazardous Waste Policy, vendor returns, non‑controlled, and damaged salvage returns. Facilitates excess inventory returns or interstore pharmacy transfers where applicable for non‑returnable ABC overstock. Verifies posting of all pharmacy/prescription claims. Executes all pricing activities including price changes, markdowns, and markdown deletes. Responsible for basic department pricing, including daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks. Supports front end and pharmacy ordering by ordering expense items, monitors pharmacy manual orders to identify excess orders, maintains consigned inventory, and orders as required. Ensures all designated pull & quarantine items on‑hands are updated and placed in the designated holding area. Maintains accurate inventory counts and on‑hand quantities for basic departments, stockroom, and over‑stock locations. Under the supervision of the pharmacist‑in‑charge, maintains accurate inventory counts and accuracy of on‑hand quantities in pharmacy and completes pharmacy smart counts. Ensures the store maintains inventory compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco products. Assists in the maintenance of inventory records, receipts, invoices, and return authorizations necessary for all inventory activities. Helps prepare for physical inventory and supports the physical inventory day activities, including preparing sales floor, stockroom, and pharmacy, and auditing the third‑party team on the day of inventory. Supports keeping all counters and shelves clean and well merchandised. Is knowledgeable of all store systems and equipment. Assists and coaches store team on package delivery activities, including scanning in and out of packages, completing daily inventory functions and package returns at Walgreens, and supports the Pickup Program. When serving as the leader on duty, records all sales on the assigned point‑of‑sale system, manages scanning errors, price verifications, missing items, price modifications, voids, product returns, order voids, customer refunds, cash drops to safe, and provides change as requested. Complies with all company policies and procedures and maintains respectful relationships with coworkers. Completes any additional activities and tasks as assigned. Training & Personal Development Attends company‑based training for continuous development and completes all e‑learning modules including safety training requirements. Obtains and maintains a valid pharmacy license/certification as required by the state. Communications Serves as a liaison between management and non‑management team members by coaching and developing other capabilities with inventory systems. When serving as the leader on duty, communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management. Basic Qualifications Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates). Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Must have a willingness to work a flexible schedule, including evening and weekend hours. “Achieving expectations” rating on last performance review and no written disciplinary actions in the previous 12 months (internal candidates only). Demonstrated attention to detail and ability to multi‑task and manage execution. Experience in identifying operational issues and recommending and implementing strategies to resolve problems. Preferred Qualifications Prefer previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate. Prefer prior work experience with Walgreens, with an evaluation on file. An Equal Opportunity Employer, including disability/veterans. We will consider employment of qualified applicants with arrest and conviction records. This role will remain open until filled. To review benefits, please visit Walgreens Benefits . Salary Range $18 – $21 per hour #J-18808-Ljbffr