Client Services Technician I or II

Client Services Technician I or II – Deskside & Onsite Support Location: Bridgeport, West Virginia Employment Type: Full-Time Salary Range: $48,000–$62,000 annually, based on experience and qualifications Position Overview Advantage Technology is seeking a personable, dependable, and technically capable Client Services Technician I or II to join our Bridgeport team. This is a hands-on deskside support position focused on helping employees and customers with computers, Microsoft 365 applications, user accounts, printers, mobile devices, connectivity issues, and other everyday technology needs. The person selected will support multiple Advantage Technology customers and will spend approximately one to two days each week working onsite at a dedicated customer location. Because this employee will regularly work inside a customer’s business, professionalism, communication skills, reliability, and personality are just as important as technical ability. The position may be filled at the Level I or Level II level depending on the candidate’s experience and ability to work independently. Key Responsibilities Provide friendly, responsive deskside and remote technical support to business users. Work onsite at a dedicated customer location approximately one to two days per week. Troubleshoot desktops, laptops, monitors, docking stations, printers, mobile devices, and related peripherals. Install, configure, replace, and maintain Windows computers and business applications. Support Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, and SharePoint. Assist users with passwords, multifactor authentication, email, account access, and permissions. Perform new-employee computer setups, equipment deployments, moves, and replacements. Assist with employee onboarding and offboarding technology tasks. Troubleshoot wired, wireless, internet, VPN, and basic network connectivity problems. Support conference-room technology, displays, webcams, headsets, and other collaboration equipment. Assist with antivirus, endpoint security, software updates, patching, and device compliance. Accurately document service requests, troubleshooting steps, resolutions, equipment, and customer information. Record time and detailed work descriptions in the company’s service management system. Maintain regular communication with customers regarding the status of open issues. Escalate server, firewall, network, cybersecurity, and other advanced issues to the appropriate engineer. Coordinate with other Advantage Technology technicians, administrators, and engineers to resolve customer issues. Maintain customer confidence by protecting confidential information and following security procedures. Participate in occasional evening or weekend work for scheduled installations, upgrades, or urgent customer needs. Required Qualifications Previous experience providing technical support to employees or customers in a professional environment. Experience troubleshooting Windows computers, software, printers, and common business technology. Strong customer-service skills and a patient, helpful personality. Professional written and verbal communication skills. Ability to explain technical issues clearly to nontechnical users. Ability to remain calm and professional when users are frustrated or experiencing an outage. Strong problem-solving and organizational skills. Ability to manage multiple service requests and changing priorities. Ability to work independently at a customer location while remaining connected to the Advantage Technology team. Dependable attendance and consistent follow-through. Ability to document work clearly and accurately. Valid United States driver’s license and reliable transportation. Ability to travel locally to customer locations. Ability to lift, carry, move, and install computers and related equipment. Level I Qualifications Candidates considered for the Client Services Technician I level will typically have: One or more years of help desk, desktop support, computer repair, or related technical experience. Basic experience supporting Windows computers and Microsoft 365 applications. Experience setting up computers, monitors, printers, and peripheral equipment. Basic understanding of IP addressing, wireless networks, internet connectivity, and VPNs. CompTIA A+, Microsoft, or similar certification preferred but not required. Associate degree or technical training in information technology preferred, or equivalent hands-on experience. Level II Qualifications Candidates considered for the Client Services Technician II level will typically have: Two to four years of business technology support or desktop support experience. Ability to independently resolve most deskside and end-user technology issues. Experience with Microsoft 365 administration, Active Directory, or Microsoft Entra ID. Experience supporting user accounts, security groups, permissions, multifactor authentication, and device enrollment. Experience with endpoint management, antivirus, patching, backups, or remote-monitoring tools. Stronger knowledge of networking, including DNS, DHCP, switching, wireless networks, and VPN connectivity. Experience working directly with customers at their business locations. CompTIA, Microsoft, Cisco, Fortinet, SonicWall, or other relevant certifications preferred. What We Are Looking For The strongest candidate will be someone who: Enjoys helping people and working directly with customers. Has a friendly, patient, and professional personality. Communicates regularly and does not leave customers wondering about the status of an issue. Takes ownership of problems and follows them through to resolution. Knows when to continue troubleshooting and when to escalate an issue. Can represent Advantage Technology professionally while working inside a customer’s business. Is organized, dependable, and trusted to work with limited supervision. Wants to continue learning and advance into higher-level client services or systems administration responsibilities. About Advantage Technology Advantage Technology is an engineering-led IT services and technology company serving businesses, schools, healthcare organizations, government agencies, and other organizations throughout West Virginia and the Mid-Atlantic region. Since 2002, we have built our reputation by providing reliable technical expertise, responsive customer service, cybersecurity, managed IT services, cloud solutions, networking, communications, and professional technology services. This position is an excellent opportunity for someone who wants to work with an experienced technical team, gain exposure to multiple customer environments, and continue growing their IT career. Advantage Technology is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. Employment Type: Full Time Years Experience: 1 - 3 years Salary: $48,000 - $62,000 Annual Bonus/Commission: Yes