Switchboard Operator

Switchboard OperatorAnswers all incoming telephone calls, schedules patient appointments, validates eligibility, routes calls to the appropriate employee or provider and takes messages as required. Performs various office duties in the medical office setting for proficient operations and patient satisfaction. Works closely with Office Team to trouble-shoot and resolve problems and maintains positive relationships with patients, family members, visitors, and fellow employees.Must have excellent written and verbal communication skills to communicate effectively with staff, patients, insurance companies, and physiciansDemonstrated attention to detail; Good English speaking, spelling, reading and Mathematical skills requiredDemonstrate ability to learn quickly, and follow directions as outlined in policies or given by SupervisorStrong Computer skills and Knowledge in Word, Excel and ability to maneuvering through multiple screens in a timely manner1+ year of operator, medical office front/back work experience preferredMedical terminology knowledge strongly preferredInsurance knowledge preferredAbility to multi- task in a fast and high pressured environmentStringent adherence to all HIPAA lawsStrong typing skills 40 and up wpm is requiredStrong analytical skills, problem solving. The ability to act and decide accordingly.Excellent Customer service and phone skillsHigh school diploma or general education degree (GED) required.Minimum Salary: $23.00Maximum Salary: $29.90