Medical Management Coordinator - Part Time

Medical Management Coordinator

One Love Agency is seeking a dependable, organized, and compassionate Medical Management Coordinator to support our medical management team within a mental health and behavioral health setting. This position will work closely with medical providers, patients, pharmacies, insurance companies, and other members of the treatment team to help ensure that medical management services run efficiently and that patients receive timely, professional support.

Key Responsibilities

• Support medical providers with day-to-day administrative and clinical office needs.
• Coordinate and schedule medical management appointments.
• Communicate with patients regarding appointments, follow-ups, medication-related questions, and provider instructions.
• Assist providers with prescription refill requests and pharmacy communication.
• Contact pharmacies regarding prescriptions, medication availability, and related issues as directed by the provider.
• Assist with prior authorizations and insurance-related requests.
• Verify patient insurance coverage and assist with obtaining necessary authorization information.
• Maintain accurate and timely patient records and documentation.
• Assist with obtaining required patient forms, consents, treatment agreements, and other documentation.
• Track provider follow-up appointments and assist with ensuring patients remain engaged in recommended medication-management appointments.
• Communicate provider instructions to patients and other appropriate members of the treatment team.
• Assist with coordination between medical providers, therapists, case managers, and other agency staff.
• Handle confidential patient information in accordance with HIPAA and agency policies.
• Assist with medical management paperwork, reports, forms, and administrative tasks.
• Monitor incoming messages and route clinical questions to the appropriate provider.
• Maintain organized records and follow established agency procedures.
• Provide professional and compassionate customer service to patients and families.
• Perform other administrative duties related to medical management as assigned.

Qualifications

Required:

• High school diploma or equivalent.
• Previous experience in a medical office, behavioral health, mental health, healthcare, or administrative setting preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work independently while also functioning effectively as part of a team.
• Strong attention to detail and ability to follow established procedures.
• Basic computer skills and ability to learn electronic medical record and scheduling systems.

Preferred:

• Experience working with psychiatric or behavioral health providers.
• Experience with medication management.
• Experience communicating with pharmacies and insurance companies.
• Experience with prior authorizations or insurance verification.
• Familiarity with HIPAA requirements and behavioral health documentation.
• Experience with electronic health records.

The ideal candidate is someone who is:

• Reliable and professional
• Organized and detail-oriented
• Comfortable communicating with patients and healthcare professionals
• Able to prioritize multiple responsibilities
• Compassionate and patient-focused
• Comfortable handling confidential information
• Able to follow instructions and established procedures
• A strong team player with a positive attitude
• Comfortable working in a mental health and behavioral health environment

Schedule

Part-Time Schedule will be based on the availability and schedule of the Provider (will be a set schedule and about 15-20 hours per week).

Compensation: $18.00 per hour

Are you interested in working with an industry leading mental health provider? At One Love Agency we are always looking for talented individuals to join our rapidly growing team at all levels Founded in 2012, One Love Agency is family owned and locally operated. Born from personal experience and with a mission to instill hope, One Love now provides general therapy, case management, community based rehabilitation, peer support, and payee services. From this extensive experience and diverse team, we are able to deliver collaborative and holistic care tailored to each client's needs.