Host/Hostess-Pelham [Host-PLHM]

Host/Hostess

This position is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.

Duties and Responsibilities

• Greets and seats guests, presents menus to guests
• Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations.
• Takes names on a waiting list.
• Runs the floor plan board.
• Observes tables and keeps track of clean, dirty and occupied tables.
• Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
• Cleans, organizes and stocks menus at host area.
• Answers phone and answers questions concerning the menu and restaurant.
• Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience.
• Transfer to-go orders, if applicable.
• Maintains restrooms throughout shift as well as any necessary routine cleaning.
• Sweeps foyer and front entrance area frequently.
• Use computer software for reservations and POS.
• Performs other duties as directed.
• Opens door for guests entering and exiting the building.

Competencies

• Customer Focus.
• Communication Proficiency.
• Organizational Skills.
• Stress Management/Composure.
• Multi-task oriented.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

A restaurant and bar environment. The work station may be drafty due to its location by the door, and the work environment noise level can be loud. Hazards may include, but are not limited to, slipping and tripping.

Physical Demands

Position requires standing, reaching, bending, and walking the entire workday. Must have the ability to lift 10 pounds and up to 30 pounds.

Must have professional communication skills and maintain exceptional hygiene and grooming habits.

Position Type/Expected Hours of Work

This position regularly requires long hours and frequent weekend work.

Travel

No travel is expected for this position.

Requirements

Experience and Education

Required

• None

Preferred

• High School diploma or equivalent
• Prior restaurant experience

AAP/EEP Statement

Gulf Coast Restaurant Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws in all locations where GCRG operates. GCRG is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.