Dispatch Supervisor - CLE

Are you passionate about making a meaningful impact in the field of Emergency Medical Services (EMS)? Join MMT Ambulance and make a Difference in Your Community! We are growing fast and need compassionate EMS professionals to join our team. Enjoy competitive pay, flexible schedules, great benefits, free continuing education and more. Make a difference with us!Dispatch Supervisor must be responsible for assisting quality and efficient customer service through daily monitoring of a team by providing guidance and technical support to MMT Ambulance communication center. An incumbent in this classification works with considerable independence and receives general guidance from a superior. Managing the communication center personnel on shift along with efficient customer service through daily monitoring of a team.Essential Duties and Responsibilities:Oversight of Communication Center activities and associated policies and procedures.Ensure compliance with customer service and dispatch quality assurance principles.Demonstrate the ability to work productively with all involved stakeholders of the organization including operations field staff and area hospitals.Attends assigned meetings to represent Communication Center.Provides back up at peak volume timesPrepare reports as requestedPhysical Demands:Must be ale to sit for long periods of timeMust be able to hear wellMust be able to speak, write, and understand English fluentlyQualifications:High School Diploma or GEDPrevious call communication center experience.Previous experience in prehospital setting required (ground ambulance, fire department, law enforcement, etc.)Previous progressive supervisory and administrative experience in the medical services or any equivalent combination of training and experience which provides the required knowledge skills and abilities.Excellent oral and written communication skills.Self-confidence, emotional stability, good judgment, and tolerance for high stressPossess good verbal communication skills.Ability to handle adverse situations effectively.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. At any time with or without notice, duties, responsibilities and activities may evolve.What We Offer:We offer a comprehensive benefits package to support your health, well-being, and financial future. Benefit offerings vary based on hours worked.Health Insurance: Medical, Dental, Vision, Health savings account, and Flexible spending accountRetirement Plans: 401K and Roth 401K, with a company matchPaid Time OffEmployer Paid: Basic Life Insurance and Long-Term DisabilitySupplemental Plans: Short-Term Disability, Life, Critical Illness, Accident InsuranceProfessional Development: Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous EducationWho We Are:For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. Our growth is fueled by our experienced, empowered, and dedicated workforce, delivering exceptional care to patients.MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500+ vehicles and a workforce of 3,200+ providers, MMT is committed to delivering the best patient care 24/7/365.If you're ready to contribute to our mission of delivering exceptional patient care, apply today to be a part of the MMT Ambulance team!Statement of Equal Opportunity Employment:It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identify, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. #J-18808-Ljbffr