Shop Manager - Baltimore

THE JOB Pizza Shop Leaders are responsible for the day‑to‑day operations, delivering on our brand promise to our family and guests, while driving top‑notch results across key performance indicators. RESPONSIBILITIES Lead daily operations. Manage P&L by following cash control/security procedures, managing inventory, labor, reviewing financial reports, and taking proactive steps and actions to drive the business. Lead weekly manager and pre‑shift meetings to drive key goals and objectives throughout the shop. Maintain fast, accurate service and a positive guest experience, ensuring consistent execution against quality standards. Adhere to health and safety codes, as well as company safety and security policies. Recruit, interview, hire team members, and conduct performance reviews. Develop future leaders for the business. Engage in feedback conversations and manage team performance. Follow the preventative maintenance program regarding facility, equipment, and shop cleanliness. Build relationships with vendors, community, and neighbors. WE PROVIDE Flexible scheduling to match your lifestyle. Unmatched growth opportunity. Medical, dental, and vision benefits on day one. Tax‑free commuter and cell phone benefits. Three‑week paid time off, including Thanksgiving Day and Christmas Day. 15% of base salary annual bonus. Option to participate in company 401(k). Company swag you’ll actually want to wear. Free pizza. THE MUST HAVES High school diploma or GED; advanced degree a plus. At least two years of experience leading a restaurant, managing financials, and overseeing upwards of 25 employees. At least 18 years of age. Food Handlers license or ServSafe certification required. Strong time‑management skills; ability to multi‑task, prioritize, and organize. Ability to select, develop, inspire, and manage strong teams. Strong communication skills, both written and verbal. Ability to delegate, follow‑up, and hold employees accountable. Proficient knowledge of computers, point‑of‑sale software, and restaurant back‑office software and reporting tools, including labor scheduling and inventory. Available to work late nights, weekends, and holidays. IN SHOP REQUIREMENTS Must spend 80–90% of working shift on the floor or in the front of the shop. Be on feet for extended periods of time. Be able to lift at least 30 pounds regularly and frequently reach, crouch, squat, and bend. Be able to exert well‑paced mobility for up to eight hours as needed. Be able to handle a knife confidently. Be able to work in warm and cool environments with high‑volume music playing. Be able to tolerate potential allergens, including tree nut, egg, dairy, gluten, soy, and shellfish. Be able to speak conversational English. #J-18808-Ljbffr