Operations Supervisor

Operations SupervisorOversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.Your Growth PathFront Office Manager – Assistant General Manager – General ManagerYour FocusInterview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.Coordinate with department managers when necessary to ensure optimal functioning of the hotel.Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.Monitor and maintain the front office systems and equipment to ensure optimum performance.Supervise night audit functions, and perform audit in absence of the night auditor.Be aware of emergency procedures and take full responsibility in emergency situations.Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.Perform other duties as requested by management.Your Background and SkillsAssociate or Bachelor's degree preferred.Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.HHM Benefits and PerksMedical, Dental and Vision Health InsurancePaid Time Off401k Company MatchFree Basic Life InsuranceTravel DiscountsCommuter Transit and Commuter Parking BenefitsQuarterly Bonuses and IncentivesEmployee Assistance and Wellness ProgramEducational/Professional DevelopmentReferral Bonus ProgramWork Environment and ContextWork schedule varies and may include working on holidays and weekends.Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.What We BelievePeople Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own ItSource: HHM Hotels