3rd Shift Quality Service Representative

As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best— for ourselves and our clients. At our core, we're a company that believes we can always create a better way. The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Quad is seeking a Third Shift Quality Service Representative for our Spartanburg, SC location. The hours of this position are 10 pm - 6 am, Sunday-Thursday. The wage range for the role is $18 - $20.00 / hour, depending on experience. You will also receive a $.75 shift premium for working nights. Please note that you will be training on days for a period of time before switching to the night shift.

Essential Functions of this position include:

Perform Quality Inspections - Review job tickets for customer specifications for products, perform product inspections throughout each stage of the production process to ensure compliance with customer specifications, audit samples of products for defects, and complete quality assurance documentation for each job. Cross-check order documentation with the end product and packaging labels to ensure the quantity and accuracy of physical orders.

• Perform Process Compliance Audits - Audit documentation associated with each job for compliance with established processes. Perform compliance audits of other departments to ensure ISO and SQF standards are maintained. Identify non-conformities, determine root causes, and pose solutions.
• Maintain Color Standards - Maintain color standards for each customer for reference in quality inspections. Ensure needed color standards are pulled and staged at presses at least 4 hours before the job's commencement.
• Complete Quality Documentation - Complete documentation according to established SOPs and ensure all paperwork is completed correctly before closing jobs. Create Certificates of Compliance for customers as needed.

Required Qualifications

• Candidates must be at least 18 years old.
• Ability to analyze problems for root causes and determine solutions.
• Attention to detail and accuracy.
• Successful candidates must be able to perform the following: lift 50 pounds continuously, stand and move around the manufacturing floor for long hours, receive and follow instructions, and use vision to identify defects with or without reasonable accommodation.
• Good verbal and written comprehension.
• The ability to thrive in a team environment and work independently with minimal supervision.
• The ability to perform basic math calculations.
• Basic computer skills.
• High School diploma or equivalent.

Preferred Qualifications:

• Previous Quality Service experience preferred, but not a requirement. We will train the right candidate!
• 1 or more years of experience in a manufacturing environment.

We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. xxoysbn Quad also prohibits harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace