Home & Community Services Supervisor

Job Description

Job Description

JOB PURPOSE

The Home & Community Services Supervisor is responsible for overseeing daily operations, staffing, service quality, and compliance within home and community-based services, including in-home, day program, on-site, and off-site community services.

This role provides leadership, accountability, coaching, and operational oversight to Direct Support Professionals (DSPs) to ensure safe, person-centered, and high-quality services for individuals served. The Supervisor is responsible for maintaining staffing stability, supporting staff performance, monitoring documentation and compliance standards, and promoting operational consistency across assigned programs.

This position may support multiple service areas based on program needs, operational priorities, and individual leadership strengths.

SUPERVISOR

Home & Community Services Manager

POSITION TYPE

Hourly – Full-time

This role is designed to work collaboratively alongside other Home & Community Services Supervisors to support operational consistency, staffing stability, service quality, and team accountability across programs. Supervisors are expected to communicate effectively, support one another operationally, and work together to meet the changing needs of individuals served and the organization. Your leadership sets the tone for reliability, safety, and accountability.

MAIN DUTIES AND RESPONSIBILITIES

• Supervise and oversee daily operations across assigned home and community-based service areas to ensure consistent, high-quality service delivery.
• Provide direct leadership, coaching, accountability, and support to Direct Support Professionals (DSPs).
• Manage staffing schedules, call-offs, and coverage needs to ensure uninterrupted services and operational stability.
• Hold staff accountable for attendance, professionalism, documentation completion, performance expectations, and compliance standards.
• Address staff performance concerns promptly through coaching, corrective action, follow-up, and accountability processes.
• Monitor service documentation, incident reporting, and operational practices to ensure compliance with agency policies, DMH standards, Medicaid HCBS requirements, CARF standards, and other applicable regulations.
• Ensure implementation and monitoring of individualized support plans, behavior support strategies, and person-centered service expectations.
• Conduct staff observations, provide ongoing feedback, and support onboarding, training, and professional development efforts.
• Serve as a communication link between staff, individuals served, families, guardians, management, and community partners.
• Support crisis intervention, de-escalation, and emergency response efforts while maintaining professionalism and leadership under pressure.
• Coordinate transportation and community access needs while ensuring safety and service quality.
• Identify operational gaps, staffing concerns, workflow issues, or service quality concerns proactively and implement solutions to maintain consistency and positive outcomes.
• Utilize agency systems and technology platforms including scheduling, communication, documentation, training, and reporting systems.
• Maintain professional boundaries while fostering a respectful, accountable, and team-oriented work environment.
• Participate in audits, reviews, meetings, compliance initiatives, and quality improvement activities as assigned.
• Provide occasional direct support coverage when necessary while maintaining primary responsibility for leadership oversight and team performance.
• Promote RISE values of safety, respect, growth, compassion, and teamwork in all interactions and leadership practices.
• All other duties assigned.

QUALIFICATIONS & SKILLS

• Must be at least 18 years of age.
• High School Diploma or GED is required.
• Minimum of 1–2 years of experience working with individuals with disabilities or in human services.
• Supervisory or leadership experience preferred.
• Must successfully complete a pre-employment background check and any subsequent background checks after employment.
• Must have a valid driver’s license and be able to obtain a Missouri Class E chauffeur’s license within 14 days of hire.
• Successfully complete all required employment-related training.
• Strong leadership, communication, and team management skills.
• Ability to manage staffing operations, scheduling, and operational priorities effectively.
• Ability to address employee performance concerns professionally, consistently, and effectively.
• Strong problem-solving, decision-making, and conflict resolution skills.
• Knowledge of person-centered supports, documentation standards, and compliance expectations preferred.
• Experience with crisis intervention and de-escalation techniques preferred.
• Ability to maintain professionalism, emotional regulation, and leadership consistency under pressure.
• Experience utilizing electronic scheduling, documentation, communication, and reporting systems preferred.
• Ability to foster a positive, inclusive, accountable, and engaging environment for individuals served and staff teams.

PHYSICAL REQUIREMENTS

• Ability to move freely between homes, program locations, office settings, and community environments.
• Ability to move freely between homes, program locations, office settings, and community environments.
• Frequent standing, walking, bending, and engaging in physical activities throughout the workday.
• Ability to lift and carry up to 50 pounds as needed.
• Occasional assistance with transferring individuals or supporting mobility needs.
• Ability to operate a motor vehicle and transport individuals safely when required.
• Flexibility to work varied hours, including evenings and weekends, based on program needs.
• Capability to respond quickly to emergencies requiring physical effort or rapid response.

BENEFITS

• 100% employer paid health insurance.
• Dental and vision insurance.
• Employer paid life insurance and short-term disability insurance.
• Paid holidays, paid vacation, paid sick leave, and paid birthday time off.
• Paid training.
• Matching retirement.
• Tuition Reimbursement.
• Referral bonuses.

ABOUT RISE COMMUNITY SERVICES 

RISE was founded in 1979 with one simple, but lofty goal: to create perfect lives for individuals with disabilities. Our core values of safety, respect, growth, compassion, and teamwork drive everything we do. We hold ourselves accountable to these values as we strive to make a meaningful difference in the lives of those we serve. At RISE, we are more than just an organization; we are a family. Together, we work tirelessly to uplift and empower our community, one family at a time.

EQUAL OPPORTUNITY COMMITMENT 

RISE is committed to provide equal employment opportunities for all individuals, and we welcome candidates from all backgrounds. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, gender identity or expression, veteran status, military or uniformed service, or any other characteristic protected by federal, state, or local law.