Access Center Coordinator

Job Description

Job Description

SUMMARY

Receives incoming calls, assists with completion of paperwork and provides follow up calls to discharged consumers. Routes callers to the appropriate person or makes referral to the community as needed. Delivers a high standard, efficient service and represents the organization in a warm and welcoming manner.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Receives incoming calls from individuals seeking services at the agency
• Completes identified initial paperwork with individuals
• Schedules intakes and completes appointment reminder calls
• Ensures quality care for all individuals with accurate and timely documentation, meeting all standards and quality improvement requirements
• Completes required reporting for outcomes
• Delivers positive internal relations with staff and community resources
• Provide feedback related to the Access Center process
• Provides all required documentation in a thorough and timely fashion
• Routes calls to appropriate staff person based on caller needs
• Maintains core competencies in relation to working with co-occurring disorders through continuing education and implementing skills into all aspects of treatment
• Supports and assists with the facilitation of Care Plans for consumers within the Red Rock Health Team
• Performs other duties as required

QUALIFICATIONS

• High School Diploma or equivalent
• One year experience answering phones in business setting
• Basic computer skills
• Excellent interpersonal skills and communication skills
• Six months experience with consumer services in mental health/substance abuse setting preferred
• Bachelor’s degree preferred
• Commitment to Red Rock BHS

PHYSICAL REQUIREMENTS

• Must have the ability to stand or sit for long periods of time
• Must have the ability to lift, push, or pull a minimum of 25 pounds
• Ability to travel approximately 10% of the time
• Ability to use telephone, PC, fax machine, copy machine, and printer

HOW WE TAKE CARE OF YOU!

• We pay a generous portion of your Health Insurance
• Low-cost Dental and Vision Insurance
• Retirement Plan with employer contributions equal to 5% of annual salary
• Student Loan Repayment Options
• No Cost Employee Assistance Plan
• 3 Weeks Paid Time-Off (increases annually between years 2-10)
• 9 Paid Holidays
• 1 Floating Holiday to use at your discretion.
• 4 Rest and Relaxation Days
• 3 days of Education Leave
• 4 hours of Volunteer Leave
• Eligible for Pay Increases and Bonuses Annually
• Employer Paid Long-Term Disability and Life Insurance

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Red Rock Behavioral Health Services does not discriminate based on race, color, national origin, religion, gender, gender identity, age, marital/familial status, sexual orientation, or disability.