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Customer Service Rep

Just Ant Inc

Job Description

Job Description

Great find! Here's a tailored job description for ProboTalent — an AI-powered digital assessment and candidate credibility platform ProboTalentAI in the HR tech space:

Customer Service Representative — ProboTalent

Job Summary

ProboTalent is on a mission to transform how companies hire by bringing trust and transparency to talent acquisition. We're looking for a Customer Service Representative who is passionate about HR technology and delivering an exceptional experience to the recruiters, employers, and candidates who rely on our platform every day.

Key Responsibilities

Serve as the primary point of contact for customers using the ProboTalent platform, including HR teams, recruiters, and hiring managers

Guide users through the digital assessment and candidate credibility features ProboTalentAI, including reference checks, endorsements, and employment verifications

Troubleshoot platform issues and escalate technical bugs to the product/engineering team

Assist new clients with onboarding and platform setup

Educate users on best practices for streamlining recruitment, focusing on top candidates, and hiring smarter ProboTalentAI

Log and track all interactions in the CRM system and contribute to the knowledge base

Collect and relay customer feedback to inform product improvements

Qualifications

1–2 years of customer service experience, ideally in a SaaS or HR tech environment

Familiarity with talent acquisition, recruiting workflows, or HR platforms is a strong plus

Clear and professional communicator — written and verbal

Comfortable explaining technical features to non-technical users

Detail-oriented with strong follow-through

Experience with CRM or help desk tools (e.g., HubSpot, Zendesk, Salesforce)

Why ProboTalent?

Be part of a growing HR tech startup redefining candidate credibility in the recruitment landscape ProboTalentAI

Work closely with a small, collaborative team where your impact is visible

Competitive compensation and benefits

Remote-friendly environment

Vacancy posted 2 days ago
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