Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative
Job Description

This hybrid call center position serves as the primary point of contact for customer inquiries, order processing, and coordination of customer service needs with other internal functions. The role focuses on handling customer communications related to ordering, scheduling, and shipping, while ensuring accurate and timely entry of information into the order fulfillment system. The Customer Service Representative supports customers through multiple channels and helps resolve issues related to product availability and service requests.

Responsibilities

• Serve as the primary contact for customers by telephone, fax, and web regarding ordering, scheduling, and shipping of products and services.
• Receive and process product and service orders, obtain necessary usage information, and accurately enter sales order data and service calls into the order fulfillment system.
• Respond promptly and professionally to customer inquiries, questions, complaints, and requests, resolving routine and some non-routine issues.
• Investigate and help resolve problems related to shipment of products, issuance of credits, and processing of new orders.
• Obtain detailed information on product type, quantities, and stock on hand through the ordering process to support accurate order fulfillment.
• Expedite orders when needed and initiate actions to replenish stock to meet customer needs and maintain service levels.
• Set up new customer accounts, maintain customer records, and ensure data accuracy in relevant systems.
• Prepare required reports and documentation related to customer orders, account activity, and service issues.
• Perform other related duties as assigned to support overall customer service and call center operations.

• Demonstrated experience in customer service, preferably in a call center or high-volume customer contact environment.
• Ability to handle customer interactions professionally via telephone, fax, and web-based channels.
• Strong attention to detail and accuracy when entering data into order fulfillment or similar systems.
• Ability to investigate and resolve routine and some non-routine customer issues related to orders, shipments, and credits.
• Solid organizational skills to manage multiple customer requests, orders, and follow-ups simultaneously.
• Clear verbal and written communication skills to interact effectively with customers and internal teams.
• Basic proficiency with computer systems and the ability to learn and use order entry or fulfillment software.

• Experience working with order fulfillment systems or similar business applications.
• Familiarity with product ordering, scheduling, shipping processes, and stock replenishment procedures.
• Experience setting up new customer accounts and maintaining customer records.
• Ability to prepare basic reports related to customer orders and service activities.
• Flexibility to perform additional duties as assigned to support team and business needs.

This role is based in a call center environment with a hybrid work arrangement, typically requiring three days onsite and two days remote each week. Work hours follow a rotating schedule that may include shifts such as 8:00 a.m. to 6:00 p.m., 8:00 a.m. to 5:00 p.m., 8:00 a.m. to 4:30 p.m., and 9:00 a.m. to 6:00 p.m. The position involves frequent use of telephones, fax machines, and computer systems for order entry and customer communication. The environment is fast-paced and customer-focused, requiring consistent, professional interaction with customers and coordination with internal teams.

Job Type & Location

This is a Contract position based out of Batesville, IN.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Batesville,IN.

This position is anticipated to close on Jun 5, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.