Customer Success Manager

Job Description

Job Description

Must live in the Eastern time zone of the USA, and preferably in North or Central New Jersey.

What We Offer:

• Industry-Leading Brand : Join a nationally recognized company known for delivering high-quality, affordable bath remodeling solutions with a reputation built on trust, craftsmanship, and customer satisfaction.
• Career Growth Opportunities : Whether you're in the field or the office, we invest in your professional development with hands-on training, mentorship, and opportunities for advancement.
• Supportive Team Environment : Work alongside a team that values collaboration, integrity, and doing the right thing — every time.
• Consistent Work & Reliable Pay : We keep our teams busy year-round with a steady flow of qualified leads and jobs — so you can focus on doing great work without worrying about downtime.
• Pride in Your Work : Be part of transforming people’s homes and lives. Our work makes a real difference, and you'll go home each day knowing you helped someone love their home more.
• Locally Owned, Nationally Backed : Each location is locally owned and operated, giving you the personal feel of a small business with the resources and stability of a national brand.

Schedule / Expected Work Hours:

• Primarily weekday day, evening and weekend shifts.

Job Summary

Are you a fast talker with a street-smart edge? Do you know how to keep someone on the phone, control the conversation, and lock in appointments? If so, Five Star Bath Solutions wants you on the team.

We’re looking for experienced, motivated appointment setters who know how to work the phones. We provide warm leads—your job is to get them booked. And when the appointment sells, you get a bonus on top of your base pay.

Responsibilities 

• Make high-volume outbound calls to warm leads 
• Keep prospects engaged and schedule qualified appointments 
• Follow up strategically to maximize show rates 
• Work fast, think on your feet, and control the call 

Qualifications

• Street-smart, fast-talking closers—you know how to keep people on the phone 
• Experience setting appointments (home improvement, solar, or similar a plus) 
• Competitive and money-driven mindset—you want to win and get paid
• High-volume energy—you’re ready to make an impact every day 

Company Overview

Five Star Bath Solutions is one of the fastest-growing companies in the bathroom renovation space. By connecting ambitious entrepreneurs and hard-working professionals, we’re able to provide affordable transformations and beautiful bath solutions to communities across North America.

If you’ve got the skills, the drive, and the hustle, we want to hear from you! Apply now and start earning what you’re worth.