Key Holder/Sales Associate

Job Overview Carr Hardware is a locally owned, community-focused hardware retailer with a long-standing reputation for outstanding service and teamwork. We are looking for a dependable, customer-focused Keyholder to support daily store operations and help lead the floor when management is not present. This is a great opportunity for an experienced associate who enjoys responsibility, takes pride in customer service, and is ready to step into a leadership-support role. The ideal candidate will possess strong leadership qualities, exceptional communication skills, and a solid understanding of retail management processes. This position offers an opportunity to develop management skills while contributing to a dynamic retail environment. What You'll Do - Deliver excellent customer service in person and over the phone by helping customers find products and solutions for their projects. - Assist with opening and closing the store, including securing the building and following cash-handling and safety procedures. - Act as the manager-on-duty during assigned shifts when store management is not present. - Support daily store operations, including register coverage, task coordination, and workflow support. - Respond to customer questions or concerns professionally and escalate issues when appropriate. - Help maintain a clean, organized, and well-merchandised sales floor. - Assist with stocking, inventory counts, signage, and promotional displays. - Support and guide other associates by modeling best practices. - Monitor store activity and follow all loss-prevention and safety policies. - Communicate operational issues, customer feedback, or concerns to store leadership. What We're Looking For - Strong customer service skills and a professional attitude. - Reliable, trustworthy, and comfortable with responsibility. - Ability to lead by example and support peers. - Basic product knowledge or a willingness to learn. - Organized, self-motivated, and able to work independently. - Comfortable using point-of-sale systems and basic technology. - Ability to lift up to 50 lbs. - Flexible availability, including evenings, weekends, and holidays. Why Work at Carr Hardware - Stable, locally owned business with a strong team culture. - Opportunity to grow leadership skills and expand product knowledge. - Supportive management and clear expectations. - Competitive pay based on experience. - Flexible scheduling for full-time or part-time roles. This position is ideal for candidates who are proactive leaders with a passion for retail sales and customer satisfaction. Applicants should demonstrate strong organizational skills, attention to detail, and the ability to manage multiple responsibilities effectively.