PTC - Journi - Performance Load Test Architect/Lead

Performance Engineering Leadership

Lead performance testing across:

SAP BRIM

SAP Convergent Mediation (CM)

SAP S/4HANA

SAP Datasphere

Dynamics CRM Customer Engagement

Middleware

REST/SOAP APIs

Batch processing

Event-driven integrations

Customer web portal

Mobile applications

IVR and chatbot platforms

Define enterprise load profiles for concurrent users, transaction volumes, billing cycles, payment processing, toll transactions, financial processing, and customer service operations.

Architecture, Monitoring & Analysis

Define enterprise monitoring strategy across application, middleware, SAP, database, infrastructure, and cloud platforms.

Analyze application response times, throughput, resource utilization, JVM metrics, database performance, middleware queues, API latency, and infrastructure bottlenecks.

Lead root-cause analysis with development, SAP, CRM, infrastructure, middleware, and vendor teams.

Recommend application tuning, database optimization, infrastructure scaling, and configuration improvements.

Validate system readiness for production deployment.

Establish automated performance regression testing for major releases.

Develop performance dashboards and executive reporting.

Present performance status, risks, bottlenecks, and mitigation strategies to executive leadership and project governance boards.

Adhere to and follow all The Commission standards, policies, and procedures.

oooooooo Certifications / Education

Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.

Engagement Requirements

Candidate must reside within the Continental United States.

Preference given to candidates local to Pennsylvania or within reasonable commuting distance to Middletown, PA.

Must pass ePATCH and ClearChecks background checks prior to starting.

The work location will be virtual/remote until further notice. When required to be onsite, the work location will be at either The Commission's Central Administration Building located at 700 South Eisenhower Boulevard in Middletown, PA, or The Commission's Turnpike Industrial Park location located at 2850 Turnpike Industrial Drive, Middletown, PA.

Position is hybrid/remote with onsite presence required in Middletown, PA for:

Solution Confirmation

PI Planning

Architecture Workshops

Performance Test Planning

SIT

UAT

Showbacks

Go-Live

Hypercare

The resource shall attend onsite meetings at one of the Commission Middletown PA locations for 1 week per month based on the schedule set by the Commission.

In-person interviews or work sessions with stakeholders will be conducted at the Commission facilities in Middletown, PA.

We value authentic communication and real-time problem-solving during our interview process. To ensure fairness and accurately assess skills, candidates must complete interviews without assistance from Artificial Intelligence (AI) tools, scripts, or external prompts.

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oSign the Commission's "Acceptable Use of Commission Technology Resources" (Policy 8.01) and the Non-Revenue Card Application Use Agreement for door access.

Provide a contact phone number and a current professional photo.

Must provide a copy of the results of a Pennsylvania Access to Criminal History Record Check Certification (ePATCH) of the selected candidate dated after the release date of the Statement of Work.

Provide a copy of the results of a National Criminal Check.

If vendor resources will manage or access The Commission systems and/or data for the Commission, they must sign a non-disclosure agreement (NDA), which must also be approved and signable by their Commission supervisor.

The Commission IT Department has established the following guidelines while working virtually and the vendor resource is expected to follow them:

Use cameras during meetings.

Maintain a professional appearance when in meetings and on camera.

The Commission has eleven (11) holidays (for salaried employees) when the CAB is closed. Those holidays are New Year's Day, M.L. King Jr. Birthday, Presidents Day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day.

Resources must abide by all published IT Standards, including those published publicly at

Overtime requests always need to have prior approval of Project Principal with the rightful reasons for overtime.