Assistant General Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off

WHAT IS KIDSTRONG?
KidStrong is a science-based kids training program that builds strong, confident, high-character kids. We do this in weekly, 45 minute developmentally-appropriate classes. Each class includes unique science-based fitness games led by highly trained, kid-focused coaches.

At KidStrong, Assistant General Managers are the heartbeat of our centers, serving as dynamic leaders who inspire and drive success. As the second-in-command, youll partner closely with the General Manager to cultivate a culture of growth, development, and excellenceempowering both our passionate coaches and the incredible families who walk through our doors.

If youre ready to take on a role where your leadership creates a lasting impact on kids, families, and team members, we want you on our team!

RESPONSIBILITIES:
CENTER OPERATIONS:

• Understand the centers key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.
• Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
• Schedule and sell KidStrong events such as camps and parties, to maximize center profitability.
• Support the social media presence with on-brand, organic posts, stories, reels. Respond timely to social media inquiries.

SALES

• Maintain flawless lead management by conducting call drives to new and existing leads in the Centers CRM tool.
• Finalize sales and bookings that are generated through online self-sign-up flow.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.

LEADERSHIP

• Foster a coaching culture - see something, say something.
• Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
• Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
• Manage and support the ongoing professional development of staff through LearnUpon.
• Communicate professionally with co-workers in slack and Email, including periodic checks of messages when not in centers.

COACHING

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years-old approximately as required by business demands.
• Understand the why behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
• Approximately 10-15 coaching hours per week

DNA / Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Exhibit High Standards
• Leads by Example
• Passion
• Command Presence
• Desire to Teach Kids
• Professional
• Mentor
• Planning/Organizing
• Oral/Written Communication
• Teamwork
• Coachable/Low Ego Mindset
• Adaptability