Housekeeper Lead

At The Amaya Hotel, we're seeking a Housekeeper Lead who thrives in a design-driven environment and is passionate about creating memorable guest experiences. You'll lead our dedicated housekeeping team, ensuring every corner of our modern sanctuary is pristine and welcoming. We value your expertise in hospitality and your commitment to exceeding guest expectations. In this role, you'll oversee the day-to-day operations, maintain high cleanliness standards, and ensure our spaces are well-stocked and inviting. Your leadership will inspire our team to deliver exceptional service and create a warm, personal experience for every guest. If you're ready to contribute to a culture that values collaboration and continuous improvement, we’d love to have you join our team. Responsibilities: • Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies • Track of areas cleaned by room attendants and contact the front office to handle room damage or maintenance needs • Supervise housekeeping staff as they perform daily assignments, including cleaning all guest rooms and public areas • Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction • Arrange for cleaning equipment repairs as needed and keep all other equipment in good working condition Daily Operations & Cleaning • Clean guest rooms to luxury-boutique standards when personnel management requires • Operate laundry machines, fold linens, and manage linen cycles • Conduct daily room, hallway, and public-area inspections • Ensure every room meets The Amaya’s brand standards for cleanliness and presentation • Support swift and efficient room turns on high-occupancy days Team Leadership & Scheduling • Train housekeepers and laundry attendants on proper cleaning techniques and brand presentation • Lead by example with a calm, professional, detail-oriented approach • Help with scheduling, task assignments, and optimizing staffing levels • Provide coaching, feedback, and performance guidance • Uphold a positive and collaborative work environment Inventory & Supply Control • Maintain par levels for linens, amenities, and cleaning supplies • Order supplies and track usage to minimize waste • Organize storage rooms and ensure items are properly rotated Brand Standards & Quality Control • Ensure guest rooms follow all design and presentation standards (bed finishing, lighting, layout) • Report any maintenance issues and follow up to ensure completion • Maintain a consistently high standard of visual and environmental quality Safety & Compliance • Enforce cleaning chemical safety and PPE requirements • Maintain the cleanliness and organization of the laundry room and housekeeping office • Follow all hotel security, key control, and lost-and-found procedures Qualifications: • At least 2+ years experience in hospitality or guest services • At least 3 years of experience in a senior role in the housekeeping department • Well-versed in environmental services (EVS) including sanitation protocol and procedures, and how to use cleaning supplies and equipment • This position requires a high school diploma or GED • Must possess excellent leadership, organizing, and customer service skills Required • Prior housekeeping supervisor or manager experience • Ability to clean rooms and operate laundry equipment at a professional standard • Exceptional attention to detail and pride in work • Strong leadership skills with the ability to motivate and support staff • Ability to stay calm and organized during high-occupancy or stressful periods • Strong communication and organizational skills • Ability to lift, bend, push carts, and stand for extended periods • Comfort with basic technology (phones, tablets, communication apps) Preferred • Boutique or luxury hotel housekeeping experience • Experience training teams or onboarding new staff Compensation: $30,000 - $40,000 yearly

• Daily Operations & Cleaning • Clean guest rooms to luxury-boutique standards when personnel management requires • Operate laundry machines, fold linens, and manage linen cycles • Conduct daily room, hallway, and public-area inspections • Ensure every room meets The Amaya’s brand standards for cleanliness and presentation • Support swift and efficient room turns on high-occupancy daysTeam Leadership & Scheduling • Train housekeepers and laundry attendants on proper cleaning techniques and brand presentation • Lead by example with a calm, professional, detail-oriented approach • Help with scheduling, task assignments, and optimizing staffing levels • Provide coaching, feedback, and performance guidance • Uphold a positive and collaborative work environmentInventory & Supply Control • Maintain par levels for linens, amenities, and cleaning supplies • Order supplies and track usage to minimize waste • Organize storage rooms and ensure items are properly rotatedBrand Standards & Quality Control • Ensure guest rooms follow all design and presentation standards (bed finishing, lighting, layout) • Report any maintenance issues and follow up to ensure completion • Maintain a consistently high standard of visual and environmental qualitySafety & Compliance • Enforce cleaning chemical safety and PPE requirements • Maintain the cleanliness and organization of the laundry room and housekeeping office • Follow all hotel security, key control, and lost-and-found procedures

Compensation:
$30,000-$40,000 per year