Customer Experience Associate

Customer Experience Associate

The Customer Experience Associate is responsible for interacting with the company's internal and external customers by addressing inquiries and resolving complaints.

Key Duties and Responsibilities:

• Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Calling declined accounts to update their payment information.
• Performs other related duties as assigned.
• Additional duties as assigned.

Essential:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Desirable:

• Proven understanding of Express Wash models and car wash operations and best practices
• Understanding of pricing, subscription models, promotions, and developing awareness in new markets

Education and Experience:

• High school diploma or equivalent.
• Customer service experience required.

Benefits:

• PTO, Holiday Pay, Health Benefits, 401k with employer match, Free Wash benefit, and more.