Operations Supervisor

Job Location: Fort Walton Beach, FL 32547. Position Type: Full Time. Salary Range: $23.00 - $25.00 Hourly. The Operations Supervisor supports the Operations Manager in overseeing the daily administrative and operational functions of a multi-provider outpatient specialty group with 8 locations. This role ensures efficient clinic workflows, high-quality patient experience, regulatory compliance, and staff productivity. The Supervisor serves as a frontline leader responsible for coordinating staff, resolving issues, and implementing operational improvements. Key Responsibilities Operational Oversight Supervise daily clinic operations to ensure efficient patient flow, timely appointments, and minimal disruptions. Monitor and optimize scheduling templates, provider utilization, and clinic capacity. Ensure adherence to organizational policies, clinical protocols, and regulatory requirements (HIPAA, OSHA, etc.). Identify workflow inefficiencies and implement process improvements in collaboration with the Operations Manager. Staff Supervision and Development Supervise front office, scheduling, and/or clinical support staff (e.g., medical assistants, patient service reps). Provide day-to-day direction, coaching, and performance feedback. Assist in recruiting, onboarding, training, and retention of staff. Conduct performance evaluations and support corrective action plans as needed. Promote a positive, team-oriented work environment. Patient Experience and Service Excellence Ensure high levels of patient satisfaction by addressing concerns, complaints, and service recovery in a timely manner. Monitor patient access metrics (wait times, call handling, appointment availability). Support implementation of patient satisfaction initiatives and service standards. Administrative and Financial Support Assist in managing operational metrics such as productivity, staffing ratios, and cost controls. Support revenue cycle processes including registration accuracy, insurance verification, and charge capture compliance. Monitor and report key performance indicators to the Operations Manager. Participate in budget adherence and supply management. Compliance and Quality Assurance Ensure compliance with all federal, state, and local healthcare regulations. Maintain accurate documentation and support audit readiness. Participate in quality improvement initiatives and performance tracking. Reinforce infection control, safety, and risk management protocols. Communication and Coordination Act as a liaison between staff, providers, and leadership. Support implementation of new systems, policies, or service lines. Lead or participate in team meetings, huddles, and training sessions. Communicate operational updates and expectations clearly to team members. Qualifications Education and Experience Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience) preferred. 3–5 years of healthcare operations experience, preferably in an outpatient or specialty practice setting. Prior supervisory or team leadership experience strongly preferred. Skills and Competencies Strong leadership, coaching, and team-building abilities. Knowledge of medical office workflows, EHR systems, and scheduling practices. Understanding of healthcare regulations, billing basics, and patient privacy requirements. Excellent organizational, problem-solving, and decision-making skills. Strong interpersonal and communication skills. Ability to manage multiple priorities in a fast-paced environment. Working Conditions Primarily based in an outpatient clinic setting. Requires occasional extended hours depending on clinic needs. Frequent interaction with patients, providers, and staff. Compensation and Benefits Salary: $23.00–$25.00 per hour (DOE). Full-time Employees after 90 days: Health, Dental, and Vision insurance. Life Insurance. Long-Term Disability. 5 days PTO. After 1 Year: 10 days PTO. 401(k) with company Safe Harbor Match. #J-18808-Ljbffr