Bakery/Deli Clerk

Overview Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. Based in Colorado, King Soopers merged with The Kroger Company in 1983. Today, we’re proudly serving King Soopers customers in over 115 stores throughout Colorado and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Responsibilities Essential Job Functions: Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment. Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about. Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials. Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink. Recommend deli or bakery items to customers to ensure they get the products they want and need. Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines. Prepare foods according to the food temperature logs and follow cooking instructions. Measure, prepare and mix ingredients according to recipe, using a variety of kitchen utensils and equipment. Adequately prepare, package, label and inventory ingredients in merchandise. Check product quality to ensure freshness. Review "sell by" dates and take appropriate action. Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe, etc. Label, stock and inventory department merchandise. Report product ordering/shipping discrepancies to the department manager. Understand the store's layout and be able to locate products when requested by customer. Stay current with present, future, seasonal and special ads. Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept. Promote trust and respect among associates. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Adhere to all food safety regulations and guidelines. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Ability to work cooperatively in high paced and sometimes stressful environments; ability to manage conflict in a reasonable, nonconfrontational and cooperative manner; act with honesty and integrity regarding customer and business information. Follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. Must be able to perform the essential functions of this position with or without reasonable accommodation. Qualifications Minimum Position Qualifications: Customer Service skills Effective communication skills Knowledge of basic math Ability to obtain current food handler permit once employed Desired Previous Job Experience: Customer Service skills Bakery or Deli experience is helpful Retail experience What You’ll Receive From Us The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: A wide range of healthcare coverage, including medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and more. Up to $21,000 in tuition reimbursement over your career, through our Continuing Education program. Growth opportunities through industry-leading training programs and diverse career pathways. About The Team Jobs at King Soopers: To support and reward our hardworking and friendly associates, we offer benefits that promote their well-being, including health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. We are committed to diversity, equity and inclusion and community impact efforts. Learn more at thekrogerco.com. #J-18808-Ljbffr