Volunteer Coordinator

VOLUNTEER COORDINATOR

River Bend Food Bank, Davenport, IA

SALARY:

• $41,000 - $50,000

SUMMARY:

The Volunteer Coordinator supports the daily operations of River Bend Food Bank's volunteer program by coordinating volunteer schedules, communications, shift logistics, on-site support, volunteer drivers, and special event needs across multiple locations.

This position ensures volunteer activities are organized, well-communicated, and aligned with operational needs while helping create a positive, efficient, and mission-centered volunteer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

include, but are not limited to, the following. Other duties may be assigned.

Volunteer Scheduling and Coordination

• Maintain daily volunteer schedules to ensure adequate coverage for programs, warehouse shifts, food distributions, special events, and other volunteer-supported activities.
• Coordinate volunteer sign-ups, assignments, shift logistics, and role placement across multiple locations and volunteer opportunities.
• Manage routine volunteer communications, including confirmations, reminders, updates, follow-up messages, and schedule changes.
• Accurately track volunteer hours and maintain up-to-date volunteer records within the volunteer database.
• Help ensure volunteers receive clear information before, during, and after their shifts.

On-Site Volunteer Support

• Provide on-site, day-of-volunteer supervision, including task assignment, guidance, problem-solving, and support.
• Help create a welcoming, organized, and mission-centered experience for volunteers.
• Prepare and organize workspaces to ensure readiness for volunteer shifts and smooth operations.
• Communicate with Operations staff to understand daily needs and adjust volunteer assignments as needed.
• Identify and communicate volunteer-related issues, gaps, or opportunities for improvement.

Volunteer Driver and Delivery Coordination

• Schedule and coordinate food deliveries for volunteer drivers, ensuring timely and accurate distribution.
• Coordinate volunteer driver assignments, routes, communication, and logistics to meet delivery needs.
• Work with Operations staff to ensure volunteer driver activities are efficient, accurate, and safe.
• Maintain communication with volunteer drivers and troubleshoot scheduling or delivery issues as they arise.

Special Events and Cross Department Support

• Work with Operations and Development to support All Hands on Deck events, including volunteer logistics, preparation, communication, and day-of coordination.
• Support corporate volunteer groups, donor engagement activities, and other special volunteer opportunities as assigned.
• Provide volunteer coordination support for community-facing activities, food distributions, and special initiatives.
• Serve as a backup for NorthPark and SouthPark Food Pantry locations as needed.

Volunteer Program Administration

• Maintain accurate volunteer records, schedules, communications, and related documentation.
• Support volunteer onboarding, orientation, and training processes.
• Assist with maintaining volunteer procedures, instructions, and role descriptions.
• Provide administrative support for the volunteer program as directed by the Community Food Access & Volunteer Engagement Manager.
• Share feedback, trends, and observations to help improve volunteer engagement and daily volunteer operations.

QUALIFICATIONS:

• High school diploma or equivalent required; Associate or Bachelor's degree preferred.
• Experience in volunteer coordination, customer service, scheduling, nonprofit programs, logistics, or administrative support preferred.
• Strong organizational skills and attention to detail.
• Ability to communicate clearly and professionally with volunteers, staff, community partners, and donors.
• Ability to manage multiple schedules, priorities, and shifting daily needs.
• Comfort working in warehouse, pantry, event, and office settings.
• Ability to work independently while also collaborating closely with staff across departments.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Willingness to support the mission of the organization and help end hunger in our area.
• Ability to work flexible hours, as needed, occasionally outside of regular business hours for volunteer activities, special events, and food distributions.
• Possession of a valid driver's license and insurable driving record.
• Ability to successfully complete a pre-employment criminal background investigation and credit check.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and fingers to feel and speak and hear. The employee frequently is required to stand or sit, walk, and reach with hands and arms. The employee is occasionally required to bend, stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds.

Specific vision abilities required by this job include the ability to regularly read from a computer or electronic device, and to frequently operate a motor vehicle.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions during work-related travel. The noise level in the work environment is usually moderate.

Please submit resume and cover letter when applying.

Salary/Compensation: $41,000 - $50,000 per year