Senior Salesforce Developer

Role: Senior Client Developer
Duration: 1 Year
Location: Santa Fe, NM 87501

JD:
Service Cloud, Experience Cloud, OmniStudio & Copado We are seeking a Senior Client Developer with strong hands-on experience designing, developing, and implementing scalable Client solutions, with a focus on Service Cloud, Custom application development, Experience Cloud, OmniStudio, and Copado-based deployments.

Key responsibilities
• Design and implement solutions using Client Service Cloud, including: o Case management o Service processes and automation o Knowledge management o Queues, assignment rules, and escalation rules o Omni-Channel and service workflows • Develop custom Client functionality using: o Apex o Lightning Web Components (LWC) o SOQL and SOSL o Client Flow o Client APIs and integration technologies
• Implement and customize Client Experience Cloud sites for customers, partners, or other external users.
• Develop rich, responsive, and user-friendly customer-facing experiences using LWC, OmniStudio, and modern UI development practices.
• Use OmniStudio capabilities such as FlexCards, OmniScripts, Integration Procedures, and DataRaptors to build efficient and scalable digital experiences.
• Integrate Client with Amazon Connect where applicable to support omnichannel customer service, agent workflows, call handling, and customer interaction tracking.
• Use Copado to support source control, version management, deployment automation, and release coordination.
• Configure Experience Cloud navigation, branding, authentication, user access, permissions, and external-user experiences.
• Integrate Experience Cloud sites with Service Cloud to support customer self-service, case creation, case tracking, knowledge access, and customer communications.
• Translate business and technical requirements into secure, scalable, and maintainable Client solutions.
• Participate in architecture discussions, technical design, code reviews, testing, deployment, and production support.
• Troubleshoot complex issues and optimize application performance, security, and usability. • Collaborate with business stakeholders, solution architects, QA teams, and other developers in an Agile delivery environment.

Required qualifications
• Proven experience as a Senior Client Developer delivering enterprise Client implementations.
• Strong hands-on expertise with Client Service Cloud.
• Strong development experience with Apex, LWC, SOQL/SOSL, Client Flow, OmniStudio, Client APIs, and Copado.
• Demonstrated experience implementing Client Experience Cloud sites.
• Experience developing rich and responsive user interfaces for customer-facing experiences.
• Strong understanding of Client security, including: o Profiles and permission sets o Roles and sharing rules o External-user access o Experience Cloud sharing and visibility
• Experience with Client integrations and external system connectivity.
• Experience with Client development and deployment tools, version control, testing, and release management.
• Ability to work independently, provide technical leadership, and mentor other developers.
• Strong analytical, communication, and stakeholder-management skills.

Preferred qualifications
• Client Platform Developer I and II certifications.
• Client Service Cloud Consultant certification.
• Client Experience Cloud Consultant certification.
• Experience with OmniStudio implementation in enterprise environments.
• Experience with Amazon Connect, CTI integrations, and contact center modernization.
• Experience with Copado for enterprise deployment automation and release management.
• Experience with customer self-service, knowledge bases, case deflection, and authenticated customer experiences.
• Experience with enterprise integration patterns and middleware platforms.
• Familiarity with Agile delivery, DevOps practices, automated testing, and CI/CD.