Embalmer Quality Control Lead (RH)

Our associates celebrate lives. We celebrate our associates. Embalmer Quality Control Lead serves as a senior expert in the mortuary field requiring at least five (5) years of experience as a licensed Embalmer. This crucial role operates on a 40-hour work/5days a week work week schedule and requires a willingness to alternate schedules to meet the needs of the department for essential mortuary operations. The role is responsible for the advanced cosmetic application, leading and overseeing quality control, providing hands‑on mentorship to all embalming staff and completing the final check of all decedents prior to viewing/services. Ensure the highest standards are consistently met with every decedent prepared.

Essential Job Functions

Must be able to perform the essential functions of the job with or without reasonable accommodation.

Senior Leadership & Quality Control

• Training and Mentorship: Provide hands‑on training to all Quality Control (QC) staff (including new hires and apprentices), demonstrate advanced techniques, sharing best practices, and offering continuous feedback.
• Quality Control: Implement and maintain a rigorous quality control process for all cases, conducting post‑procedure reviews to ensure every deceased is prepared to the highest standards prior to viewing/service.
• Case Management: Willing to take the lead on complex or challenging cases, overseeing cases requiring reconstructive work or specific legal considerations. Providing guidance and coaching to associates.
• Compliance Documentation: Work with management to develop Standard Operating Procedures (SOPs) and Job Aids as well as prepare/present training modules to the mortuary/QC team on a continuous basis.
• Continuing Education: Explore workshops, courses, articles, seminars etc. to enhance department performance and knowledge.

Mortuary Operations

• Preparation: Execute all technical procedures, including embalming human remains, dressing, cosmetizing, and casketing human remains for viewing, burial, and other final disposition.
• Removals: Execute death calls and perform removals from places of death, including personal homes.
• Environment: Maintain a neat and clean work environment, assisting with moving and organizing supplies.

Administration & Compliance

• Professionally and courteously answer heavy phone traffic concerning removals and preparation needs.
• Maintain positive, professional relationships with co‑workers, third‑party removal companies, and external partners (hospitals, Coroners Offices).
• Ensure strict compliance with local, state, and federal regulations, as well as company policies and procedures.
• Self‑manage workload and priorities; strictly adhere to attendance and dress code policies.

Education, Experience, Licensing

• At least five (5) years’ experience as a licensed Embalmer required. Funeral Directors license preferred.
• CA Embalmer’s License required.
• Must possess a valid California Driver’s License and maintain a good driving record.

Knowledge, Skills and Abilities

• Knowledge: Demonstrate expert knowledge of industry regulations and preparation policies.
• Communication: Professional, clear written and verbal communication skills.
• Technical: Detail‑oriented with the ability to manage complex tasks and interruptions efficiently.
• Software: Proficient in HMIS and other proprietary software, as well as MS Office (Outlook, Excel).
• Disposition: Must be self‑motivated, adaptable to change, and committed to continuous learning.

Work Conditions

Work Environment

• Must be able to physically and emotionally handle working around human remains. Hazard exposure includes human diseases, chemicals (formaldehyde, embalming fluid), sharps, and occasional low‑level radioactivity. Must constantly comply with health and safety regulations.
• Work indoors and outdoors during all seasons and weather conditions.

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day.

Physical Demands

• Must be able to lift, carry, push, or pull up to 20-30 bodies/caskets per day, weighing from 70lbs to 300lbs, into and out of refrigerated storage.

Work Hours

• Working beyond “standard” hours as the need arises.
• This is an 8‑Hour Shift from 7:00AM to 4:00PM; Monday‑Friday 5 Days/week 8 Hours/week.

Compensation: $28.00/hr - $37.00/hr Exact compensation may vary based on skills, experience, and location.

Benefits (dependent upon eligibility)

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short‑Term Disability
• Long‑Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual‑orientation, veteran’s status or disability, or any other legally protected status. SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. As part of your pre‑employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working around and/or handling deceased and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Postal Code: 90601 Category (Portal Searching): Operations Job Location: US-CA - Whittier

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. “SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.