Xfinity Retail Sales Consultant

Job Summary Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. At Comcast, we are innovators and leaders—inventing groundbreaking technology and crafting outstanding entertainment experiences for millions of customers. Job Description What you will be doing Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience. Provide outstanding customer service in all interactions. Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence. Help customers interpret and clarify account statements and assist with bill payments in the store. Answer customer questions about current or new services, make changes to account data, upgrade service levels, and process all general service requests. Act as a brand ambassador to promote Comcast/Xfinity products. Provide expert‑level understanding and passion around technology, especially Comcast products and services. Maintain detailed sales product knowledge, including competitive information. Contribute to a fun and competitive environment; connect products and services to customers’ everyday lifestyles. Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment. What you will need to have High School Diploma or equivalent. Ability to adjust to a flexible work schedule, including evenings, weekends, and holidays as needed. Regular, consistent, and punctual attendance. Ability to carry or lift 25‑pound boxes and move around the store continuously. Perks and benefits Comcast provides day‑one benefits including medical, dental, and vision coverage, X‑finity courtesy services in serviced areas, discounted ticketing to Universal Resorts, paid parental leave, tuition reimbursement up to $8,000 for full‑time employees, paid time off, and a 401(k) savings plan with up to 6% matching. Employees at all levels are expected to Understand and apply our operating principles as guidelines for work. Own the customer experience; think and act in ways that put customers first, offer seamless digital options, and turn them into promoters. Know your stuff, be enthusiastic learners and advocates for our technology, products, and services, especially digital tools. Win as a team, make big things happen by working together and being open to new ideas. Participate in the Net Promoter System, gather feedback, join huddles, make call backs, and help elevate opportunities for improvement. Drive results and growth. Support a culture of inclusion in work and leadership. Do what is right for each other, customers, investors, and communities. Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not a comprehensive inventory of all duties and responsibilities. Equal Employment Opportunity Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation for the application, interview process, essential job functions, and other employment privileges. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Skills Customer‑Focused, Workplace Organization, Persuasion, Teamwork, Technical Knowledge, Self‑Motivation, Critical Thinking, Problem Solving, Communication, Resilience, Professional Integrity Compensation Base Pay: $15.00 hourly. Total Target Compensation (Base Pay plus Targeted Commission): $22.69. Commission opportunities available for sales positions. Education and Experience High School Diploma / GED. Relevant Work Experience: 2‑5 years. #J-18808-Ljbffr