Estate Host - Willakenzie & Gran Moraine (On Ca...

Job Description:

About Jackson Family Wines
Jackson Family Wines is a multi-generational, family-owned company that produces wines with authenticity and exceptional pedigree. We are searching for a dynamic wine sales professional possessing the ability to work in a fast-paced environment focusing on curating exceptional experiences and providing best-in-class customer service. Applicants must be effective self-starters, confident in their ability to sell premium wine, and work in a team-oriented environment. This position is responsible for hosting tastings and providing memorable experiences for our guests, developing new relationships with clients in-person, via phone and through email outreach. Our team respects, celebrates, and takes pride in each other's differences, we nurture a culture that embraces fairness, acceptance and belonging. Come join our preeminent group of passionate, trusted, and respected wine industry professionals!

SUMMARY:

The On-Call Estate Host supports the hospitality teams at WillaKenzie Estate and Gran Moraine Winery by delivering memorable tasting experiences, building guest relationships, and representing the unique stories of each estate. This position primarily provides weekend coverage, with an anticipated commitment of approximately one 8-hour shift per week. Schedules are typically finalized two weeks to one month in advance, offering flexibility while supporting business needs, special events, and team coverage. Additional shifts may be available for candidates seeking increased hours. The ideal candidate is passionate about wine, hospitality, and creating exceptional guest experiences.

ESSENTIAL RESPONSIBILITIES:
•  Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets.
•  Strengthens preexisting member and collector relationships, while establishing new relationships via phone and email.
•  Provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries from guests.
•  Assists in phone and email outreach during Club shipments and new wine releases.
•  Develops referral partners through business development activities to drive sales and awareness for the property.
•  Assists in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations.
•  Offers exemplary customer service at all touch points that provides customized customer support.
•  Supports other team members with training on wines and process to ensure efficient and cohesive customer service.
•  Supports trade hospitality events as needed, and other duties as assigned.

REQUIREMENTS:
•  2+ years related experience preferred in sales, customer service or hospitality.
•  Knowledge of wines and ability to tell the story that promotes loyalty and sales.
•  Able to work a flexible schedule including weekends.
•  Competency in Point of Sales systems, Microsoft Office, including Excel, Word, and Outlook.
•  Outstanding ability in customer service and working with the public.
•  Commitment to excellence, high standards and working effectively with a team.
•  Strong organizational, problem-solving, multi-tasking and analytical skills.
•  Flexibility and ability to manage changing priorities with enthusiasm.
•  Must be fluent in English.
•  Able to stand and walk for long periods of time and lift up to 50 pounds repeatedly.

Wage Transparency:

The target base pay for this role is $17-20.00 per hour plus tips. Compensation will be determined by candidate experience, skills, and location.

At Jackson Family Wines, we respect, celebrate, and take pride in each other's differences. Together we nurture a culture that embraces fairness, acceptance and belonging. We believe that diversity, equity, and inclusion drive our best innovation, enrich our employees, and connect us to our customers and global community. We aspire to evolve in our commitment for a better future and one that is rooted for good.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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