Senior Manager, Store Initiatives and Continuous Improvement

Senior Manager, Store Initiatives and Continuous Improvement Ross Stores, Inc. | Posted Mar 2 Senior Manager will test, analyze, and implement efficiency (ROI) and other store technology initiatives. This will include working cross‑functionally with Ross teams and 3rd‑party consultants to optimize store processes and technology to reduce payroll spend and improve customer service. The role requires a deep knowledge of retail processes, engineering labor standards, and data analysis. The manager will partner with IT to design end‑user interfaces and reporting tools, manage projects, calculate ROI, and present findings to executive‑level audiences.

ESSENTIAL FUNCTIONS

Research industry best practices, competitor practices, and technology opportunities to improve efficiency, reduce labor spend, and improve customer wait times. Partner with cross‑functional teams comprised of analysts, managers and directors from Store Planning, Store Operations, Strategy, Loss Prevention, Shortage Control, Finance, IT and the Field to implement and test various enhancements and assess impact to payroll, shrink and sales. Develop key performance indicators, qualitative feedback questions, and cost/benefit analysis and lead cross‑functional teams to deliver required results in accordance with corporate expectations and timelines. Manage analyst(s) supporting projects, ensuring quality of analysis and determining the level of direction required for task completion. Prepare and present clear, fact‑based presentations to illustrate findings to executive‑level audiences and gain credibility based on recommendations. Ensure accurate timelines, deliverables and business updates are incorporated into project plans. Understand engineered labor standards and calculate throughput of a checkout system based on labor standards and transaction times. Model store processes using real‑world data to assess potential impact (e.g., transaction times, wait times, queue length) of enhancements or changes. Serve as subject‑matter expert (SME) in Store Operations and a key point of contact for the organization to understand impact of changes to store processes or technology. Coordinate and oversee the development of capital expenditure requests (CERs) and benefits to support requests, partnering with Finance to track/project cash flows for monthly/annual budgeting. Competencies Analysis and Judgment Ensures Accountability & Execution People Management Manages Conflict Collaboration Business Acumen Leading by Example Plans, Aligns & Prioritizes Communicates Effectively Organizational Agility Qualifications and Special Skills Required Bachelor's Degree required; MBA preferred. 8+ years of retail management experience that includes project management and business process ownership in Store Operations (preferred). Prior consulting experience or productivity management consulting (preferred). Strong leadership and project management skills and ability to manage both corporate and field resources. Proven ability to think strategically and determine the impact of decisions on the business. Advanced computer skills including Microsoft Access, Word, Excel, and PowerPoint – mastery of Excel and PowerPoint required. Ability to communicate complex findings clearly and succinctly, both verbally and written, and lead presentations to senior‑level executives. High comfort level working in ambiguous, rapidly changing environments and ability to manage multiple projects simultaneously. Ability to successfully influence and drive results through cross‑functional partnerships. Demonstrated ability to manage projects from creation to implementation to maintenance. Superior analytical skills, both mathematical and problem‑solving. Physical Requirements / ADA Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in‑person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically. This role requires regular in‑office presence, including to engage in in‑person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in‑office and remote work. Supervisory Responsibilities Analyst Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Equal Employment Opportunity Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. #J-18808-Ljbffr SupportFinity™