IT Operations Manager

Job TitlePay Range $66.66hr - $71.66hrRequirement/Must HaveAssociate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field, or equivalent work experience.Minimum of 7 years of IT work experience.ResponsibilitiesManage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response.Ensure operational support coverage and adherence to service level agreements (SLAs).Monitor system performance and availability, ensuring timely resolution of issues.Develop, implement, and maintain operational standards, procedures, and best practices.Ensure compliance with internal policies, industry standards, and regulatory requirements.Plan and manage the integration and support of new technologies into the environment.Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems.Lead, mentor, and develop a team of supervisors, project leaders, and technical staff.Conduct performance evaluations, training, and succession planning.Provide input on business continuity planning and disaster recovery strategies.Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support.Monitor service ticket queue and resolve tickets as assigned.Document work performed and resolutions.Perform advanced network and telephony support.Provide on-site support for remote troubleshooting by other technical staff.Travel between locations required 25% - 40%.