Workforce Manager

Black Box is a global leader in IT solutions, known for delivering cutting-edge technology and best-in-class services. But we’re more than that — we’re a purpose-driven organization committed to making a positive impact in the communities where we live and work. Our culture is built on integrity, shared ownership, and an unwavering commitment to exceeding expectations. Whether you're an emerging talent or a seasoned professional, you’ll find unmatched opportunities for growth, ownership, and recognition here. As one of the world’s largest Technology Solutions Integrators, we offer: Competitive compensation and benefits A chance to be part of something truly historic Operations & Uptime: Ensure continuous 24/7/365 availability of servers, network infrastructure, storage systems, and power/cooling (MEP) plants. Workforce & Team Management: Lead and schedule data center technicians, critical facility engineers, and site support teams. Infrastructure & Capacity Planning: Track hardware installations, cabling layouts, server migrations, and Data Center Infrastructure Management (DCIM) software. Compliance & Safety: Enforce environmental, health, and safety (EHS) protocols, security policies, and incident response plans. Budget & Vendor Management: Manage operational expenditures (OPEX), contract resources, and vendor SLAs. Required 8–12+ years of experience in Workforce Management, Operations Planning, or similar roles. 3–5+ years of leadership experience managing WFM or operations teams. Experience supporting 24/7 mission-critical environments (data centers, telecom, cloud, or similar). Strong analytical and modeling skills (Excel, SQL, or similar tools). Experience with WFM platforms (e.g., Kronos/UKG, NICE, Workday, or similar). Experience in hyperscale or colocation data center environments #J-18808-Ljbffr Black Box