Customer Service Coordinator - Fleet Services

Job Description The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow‑up and maintenance file management. Shop Location: Phoenix, AZ Work Schedule: Sunday – Thursday Hours: 10:00 am to 6:30 pm Hourly Pay | Paid Weekly: $24 – $25 per hour Benefits: Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options, paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan. Essential Functions Improve the quality and consistency of customer communications and meet customers’ expectations. Perform customer relationship activities, including interface, issue resolution, and customer satisfaction. Execute customer communication protocol related to PM scheduling, follow‑up, breakdowns, and vehicle status updates. Enhance branch productivity through effective work scheduling and planning. Create repair order tasks and update work planning sheet. Review maintenance reports to identify and schedule preventive maintenance, repair campaigns, and vehicles requiring follow‑up. Coordinate with the rental counter to identify repair requirements, available substitute units, and vehicle wash requirements. Coordinate outside repair with vendors and customers. Execute parts inventory management processes, including physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoices, and coordinating parts pick‑up and delivery. Make recommendations on min‑max levels to the inventory planning team. Manage parts obsolescence. Ship warranty and return parts. Organize and maintain cleanliness in the parts room. Effectively handle all incoming shop calls. Perform clerical duties within shop operations, which include vehicle maintenance files. Process all accounts payable. Create repair orders for technicians. Additional Responsibilities Perform other duties as assigned. Maintain acute attention to detail. Communicate effectively, both verbally and in writing. Demonstrate effective phone skills. Exhibit strong organizational, prioritizing, and multitasking skills. Show proven ability to make good decisions in a fast‑moving environment. Skills and Abilities Strong computer skills, including spreadsheets and word‑processing software. Qualifications High school diploma or GED (required). Three years or more in customer service with issue‑resolution experience (required). Ryder is proud to be an Equal Opportunity Employer and a Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. Some positions require additional screening, which may include employment and education verification, motor vehicle records check, a road test, and/or badging or background requirements of the customer to which you are assigned. #J-18808-Ljbffr Dormont Manufacturing Co