Senior Trust Officer
Fifth Third Bank
Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. ABOUT THE ROLE: This role is responsible for managing complex fiduciary relationships, including high-net-worth and specialty trust accounts, in accordance with governing documents, applicable laws, and organizational policies. The Senior Trust Officer serves as a primary relationship manager and fiduciary advisor, partnering with clients, financial advisors, and internal teams to deliver high-quality service, support business growth, and ensure a consistent client experience. Please see below for specific responsibilities and requirements for this role. YOUR RESPONSIBILITIES: The responsibilities for this role are below; you may support projects of varying complexity based on skill and organizational priorities.
- Fiduciary Account Administration: Manages complex trust accounts, including high-net-worth and specialty relationships, ensuring alignment with governing documents, fiduciary standards, and regulatory requirements.
- Client Relationship Management: Serves as the primary contact for clients, beneficiaries, and advisors, building strong relationships and delivering a high level of service.
- Risk and Compliance Management: Ensures adherence to fiduciary, legal, and regulatory requirements, including completion of reviews, documentation of decisions, and timely resolution of exceptions.
- Decision Making: Exercises sound judgment in complex fiduciary matters, including discretionary decisions and risk assessment, ensuring alignment with governing documents, regulatory requirements, and organizational policies.
- Collaboration and Partnership: Works closely with internal partners and external advisors to implement investment strategies, resolve client issues, and deliver comprehensive fiduciary solutions.
- Business Development Support: Partners with financial advisors and centers of influence to support new business opportunities and deepen existing client relationships.
- Client Experience and Retention: Drives a consistent and high-quality client experience, proactively addressing client needs and contributing to retention and satisfaction.
- Technical Expertise: Maintains strong knowledge of fiduciary principles, trust administration, and applicable legal and tax considerations.
- Other Duties: Performing other duties as assigned, adapting to new tasks or shifts in priorities as necessary to support your team’s and the company’s mission.
- Bachelor’s degree required.
- 8-10+ years of experience in trust administration, fiduciary services, or related experience.
- Fiduciary Expertise: Strong knowledge of trust administration, governing documents, and fiduciary principles.
- Client Relationship Management: Ability to manage complex client relationships and deliver high-quality service.
- Risk and Compliance Management: Understanding of regulatory requirements, fiduciary standards, and internal policies.
- Communication: Ability to clearly communicate complex fiduciary concepts to clients and partners.
- Collaboration: Effectively partners across internal teams and with external advisors.
- Relationship Management: Builds trust and credibility with clients and partners.
- Problem Solving: Identifies issues and develops practical, compliant solutions.
- Influence and Partnership: Collaborates effectively across teams and stakeholders.
- Adaptability: Navigates complex and evolving client and business needs.
- Continuous Learning: Demonstrates ongoing commitment to fiduciary and professional development.
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