Trainer Supervisor for Cleaning Company

Job Description

Job Description

ecomaids - Workforce Development Specialist
We are seeking a dynamic trainer, quality specialist and leader for our rapidly growing, eco-friendly cleaning company!

80% Cleaning Time - 20% Management/Training Time

*Compensation and Perks*:

• $16 - $22 per hour
• Paid time off
• Profit sharing
• Bonus for performance goals

Job Description

As Workforce Development Specialist you will be responsible for creating a training program that empowers our fantastic team of cleaning technicians to maintain our very high standard of cleaning service. You will also be tasked with keeping our team engaged and striving to hit our business goals, but more importantly their individual financial goals. You will work seamlessly with our director of operations to hire, train and retain the top cleaning talent. As needed, you will build relationships with clients as you ensure they receive the quality of service they expect and deserve.

You are a proactive leader and self-starter who can interact with the public and our employees. You have a strong work ethic and are able to manage time to effectively meet deadlines. You have at least three years of supervisory experience, as well as proven communication skills with supervisors, employees, and customers. Ideally, cleaning experience and an extreme attention to detail.

Specific Responsibilities:

• Create and execute a training program
• Maintain and expand upon employee engagement programs
• Keep open the lines of communication between the customer, teams and the office
• Observe and evaluate workers' performance to ensure quality service and compliance with specifications
• Determine staffing requirements, and participates in the recruiting efforts
• Assist with routing and daily dispatch duties
• Improves upon current processes to ensure quality, profitability, and future growth

Job Requirements:

• At least 2 years of Cleaning management experience
• Strong leadership aptitude
• Self-motivated and ability to work both in a team and independently
• Ability to drive revenue through customer service and team building
• Ability to cultivate strong customer relationships and employee loyalty through strong interpersonal skills
• Flexible interpersonal skills, with the ability to interact effectively throughout all levels of the organization
• Excellent written and verbal communication skills
• Computer proficiency, with working knowledge of word processing, database management, spreadsheet applications, minor technical troubleshooting (or coordinate with vendor)