Security Supervisor

Security Supervisor

Seeking a talented Security Supervisor to work in our Senior Living Community in Northwest Washington DC. Salary: starting at $46K. Full Time Benefits. Roundtrip shuttle transportation to and from FT Totten and Friendship Heights Metro Stations for all employees Daily!

• Medical, Dental & Vision Coverage • Company-Paid Short-Term and Long-Term Disability Insurance • Company-Paid Life Insurance • Paid Time Off (PTO) Accrual • Paid Holidays • Educational and US Citizenship Scholarship Opportunities • Onsite CPR Training • Certified Dementia Practitioner Training * • Well-Being Model • Eligible Employees May Receive Annual Employee Recognition from Residents • UKG Wallet (Daily Pay) • Free Use of Community Pool and Fitness Center • Training and Growth Opportunities • Tickets to Work • Pet Insurance *Available for select employees

About Ingleside at Rock Creek

Ingleside at Rock Creek is a not-for-profit, CARF-accredited, Life Plan Community nestled alongside Washington, DC's beautiful Rock Creek Park. A diverse group of people whose experiences and interests create the perfect balance for stylish retirement living in this engaging community. Ingleside at Rock Creek is certified as a Great Place to Work. We are CARF Certified, and Sage certified.

Job Requirements:

High school diploma or general education degree (GED), one (1) to three (3) years of security supervision experience with unarmed security certification required; or equivalent combination of education and experience. Incumbent should be able to apply practical knowledge and understanding to carry out instructions furnished in written and oral form, possess high-quality verbal and written communication ability, strong customer service skills, and always be available. All employees are expected to uphold our ARISE values—Accountability, Respect, Innovation, Stewardship, and Excellence—guiding our behavior, decisions, and service to others with purpose and integrity.

Job Summary:

This position is primarily responsible for providing safety and security procedures to residents of Ingleside's clients and communities. Additional duties include assistance with minor maintenance repairs.

Key Responsibilities:

Security and Safety Functions

1. Provides safety and security to residents, visitors, and employees of Ingleside's residents and communities

• Establishes/maintains the community-wide security program to include training, scheduling, and evaluating security officers.
• Create and maintain all security related records including but not limited to logs, unusual occurrences, and incident reports.
• Ensures all areas of the community comply with the security, safety and fire requirements set by the District of Columbia.
• Investigates all instances of property loss and/or disturbances; writes and reviews thorough report of findings and sends to Executive Director, Director of Community Health Services, Director of Property Management and Assistant Director of Property Management.
• Conduct/ assists with facility safety drills and/or emergency situations including but not limited to code greens (elopement drills), code red (fire drills) and all other EOP (emergency operation plan) emergencies.
• Partners with HR to escorts terminated employees from the property and ensures all community property has been returned.
• Maintains and updates all security department files, ensuring all information is accurate.
• Reports any emergency situation to the fire or police department immediately and ensures appropriate staff is notified in a timely fashion.
• Ensures all visitors are parked in appropriate parking spaces, resolves issues as needed.
• Assists nursing staff with lifting and/or escorting residents within the community.
• Reviews/monitors security camera, lifeline, or SARA system throughout community

Maintenance Assistance

2. Assists in general maintenance duties, repairs, or requests on an as needed basis.

• Assumes the role of maintenance mechanic when requested and calls for backup if unable to resolve maintenance issues.
• Handles simple maintenance repairs to include light fixtures, HVAC, basic plumbing, etc.
• Aides in determining and resolving power outages throughout the community.
• Removes snow during the winter; salts sidewalks and entrances throughout the community.
• Records, completes, and returns maintenance paperwork to the Property Manager.

Supervisory Responsibilities

• Acts as a leader and manager of assigned positions; ensuring productivity, efficiency, and accuracy in work performed.
• Maintains payroll and time off request for all security officers; forwards to Assistant Director of Property Management.
• Creates and posts security officers' schedules in the security office monthly.
• Ensures initial and ongoing training is provided to employees as needed; ensures cross-training is completed as appropriate.
• Identifies unacceptable performance and behavior exhibited by employees and takes appropriate action; utilizes progressive discipline policy when appropriate and maintains documentation as required.
• Conducts annual performance touchpoints of security officers; sends copies to Director of Property Management, Assistant Director of Property Management and Human Resources.
• Monitors and maintains scheduled security checks including, but not limited to rounding scanner, radio, and
• Assures that security officers follow established policies and procedures.
• Assists with screens, interviews, and hiring new security officers on an as needed basis.
• Assist with creating and conducting in-service training for staff and residents.

Performance and Professionalism

• Maintains professional presence when representing Ingleside exhibits degree of professionalism consistent with standards in performance, behavior, and appearance.
• Always maintain resident confidentiality according to policies and procedures; use discretion when discussing confidential matters.
• Demonstrates courteous and cooperative behavior with residents, families, co-workers, subordinates, supervisors, and other department staff.
• Maintains positive working relationships with management and coworkers; willingly follow directions and requests as appropriate.
• Exhibits professional standards through appearance and demeanor consistent personnel standards.
• Demonstrates a thorough knowledge of work assignments and performs in a manner to meet quality and timeliness objectives.
• Demonstrates knowledge and understanding of policies and procedures; seeks clarification or interpretation from an appropriate supervisor when needed.
• Uses tactful, diplomatic communication techniques in all relations with others.

Professional Development

• Participates in-service, projects, or committees as time permits.
• Maintains all certifications necessary for employment.
• Demonstrates flexibility, open mindedness, and versatility in adjusting to changing environments and requirements, as necessary.
• Commits to continually improving his/her skills through participation in education opportunities whether offered on the job, within, or outside of the community, to increase knowledge of work-related issues.
• Maintains a current knowledge of federal, state, and other regulations applicable to the job.

Safety & Security

• Complies with Ingleside established safety rules and practices.
• Complies with applicable safety policies and procedures as prescribed by the organization, as well as government regulations.
• Reports any potential safety hazard(s) immediately to supervisor or other appropriate personnel.
• Reports any injury of resident, visitor, or employee immediately to supervisor or other appropriate personnel.
• Help residents, visitors, or employees in an emergency situation following the proper emergency procedures.

ARISE Values

• Accountability – Takes responsibility for actions, honors commitments, and holds oneself to high standards of conduct.
• Respect – Demonstrates empathy, professionalism, and a genuine appreciation for the dignity and diversity of others.
• Innovation – Contribute continuous improvement by embracing new ideas, technologies, and ways of working.
• Stewardship – Protects and wisely uses resources entrusted to them for the benefit of the organization and its stakeholders.
• Excellence – Strives to exceed expectations through quality, attention to detail, and commitment to personal and team success.

EEO Statement

As an employer committed to Equal Employment Opportunity, Ingleside recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.