Yottaquest Sales Consultant - Have Fun Selling Tabletop Games!

Job Description

Job Description

  What is Yottaquest?:  

Yottaquest is our second-generation family-owned and operated board game and hobby store located in the Evendale neighborhood of Cincinnati, Ohio. We are a tight knit team with a love for adventure, and a passion for helping our community find their next quest! 

We are excited to announce that we are growing and looking to add an experienced Sales Consultant to our team! This position is an awesome opportunity to hone your sales and interpersonal skills in a rapidly changing industry full of people excited to begin playing new games. We’re looking for someone that can mesh with our current team while adding their own passion, experience, and skills. As an industry leader in the tabletop hobby, we pride ourselves on our excellent customer service - welcoming gamers new and old from all walks of life. Our adventure has already brought us to great heights, but with your help we hope to continue leveling up Yottaquest and our staff! 

Job Description:  

As a Sales Consultant at Yottaquest, you will join the current team in providing courteous and excited service to customers. Our consultants aren’t just cashiers, and you won’t be either! We offer a hands on, direct customer experience and you will spend most of your time on the floor giving knowledgeable, targeted advice and recommendations to customers. Sales experience is required, and there is a big difference between retail experience and sales experience. We will teach you new abilities and skills about the games industry through fun and illustrative training. Our ideal candidate may have an interest in games, but has a passion for people and service. 

Compensation : $18 starting with performance and achievement based raises available for future growth  

Responsibilities : 

• Provide exceptional customer service at all times
• Interview customers to understand their requirements and shape personalized recommendations
• Operate the register and assist in checking out customers and creating customer orders
• Maintain a working knowledge of current and upcoming inventory
• Answer calls and aid customers over the phone
• Manage multiple customers at once through clear communication
• Pivot quickly when new policies are put into place
• Support the warehouse team in re-stocking and merchandising
• Process customers from beginning to end or make a deliberate and detailed hand-off
• Comfortably call dozens of customers for their special orders and subscriptions
• Develop working relationships with customers and learn shopping habits
• Help prevent loss of merchandise and maintain a safe environment
• Clean sales floor, shelves, bathroom, and work stations as needed
• Other tasks as required featuring your own unique special skills (design, carpentry, programming etc.)
  
  

Requirements :

 

• Resume with references
• Cover letter
• At least 18 years of age
• Highschool Diploma or equivalent
• Ability to lift up to 40 lbs. and climb a ladder when required to stock shelves
• Ability to work on your feet for ninety percent of the day
• Ability to work flexible hours, nights, Saturdays and Mondays 
• Ability to work alone and as part of an active team
• Ability to handle large groups of people for long periods of time
• Ability to manage confrontations and escalating issues
• Attention to detail and the ability to multitask
• Passion for being part of a team and collaborating with others
• Passion for sales and engaging with customers
• Adept social skills for starting, navigating and pausing conversations
• Excellent reading comprehension and mental math skills
• Comfortable with computers, technology, and troubleshooting
• Enjoy learning new things and adapting behaviors to industry shifts
• Ability to work at least 30-40 hours a week
• 3 years experience in a sales consultant, commission focused, or majority tip compensated position
  examples: sales, serving, bartending, high-end retail etc.
  
  does not include : Target, Walmart, Amazon, most big box or retail stores unless commission based

Preferred :

 

• 5+ years experience in a sales consultant or similar position
• Expertise in Microsoft Word, Excel

Benefits :

 

• Paid Time Off
• Performance Bonuses
• Merchandise Discount
• Bereavement & Parental Leave
• More available as growth opportunities

Advancement Opportunities:

 

• Benefits begin after 60 Days
• Raises available every quarter based on skills and performance review.
• Promotion to Key Holder when appropriate and qualified.
  
   
  
   

How to apply:

 
Please submit a resume with references outlining your sales experience and what sets you apart. Please do not include your favorite games but instead focus on your skills and capabilities!