IT Project Support Intern (Unpaid Internship)

Job Description

Job Description

IT Project Support Intern (Unpaid Internship)

Information Technology Department
Federally Qualified Health Center (FQHC)
Approximately 20 Hours per Week

Location: West Location - 8505 20 th Street, Vero Beach, FL 32966

Position Summary

We are seeking a motivated and enthusiastic IT Project Support Intern to participate in a structured, project-based learning experience within our Information Technology Department.

This internship is designed primarily to provide educational training, practical skill development, professional mentorship, and exposure to healthcare information technology operations. Interns will work alongside experienced IT professionals while contributing to designated technology projects that support organizational goals and provide meaningful learning opportunities.

The internship is intended to benefit participants through hands-on experience, guided learning, and professional development in Information Technology, Systems Administration, Networking, Cybersecurity, and IT Service Management.

Preference may be given to candidates who have recently completed a degree, certification program, technical training program, or relevant coursework and are seeking practical experience that supports their career goals.

Project-Based Learning Experience

Interns will participate in structured technology projects designed to enhance technical knowledge, professional skills, and career readiness. Projects may involve technology deployment, device lifecycle management, documentation initiatives, inventory management, process improvement efforts, system migration activities, and other educational assignments.

All project activities will be completed under the guidance and supervision of experienced IT professionals. The internship is intended to complement the work of the IT department while providing significant educational value to the intern.

Internship Commitment

To ensure interns receive the full educational benefit of the program, participants are expected to maintain a consistent schedule of approximately 20 hours per week throughout the internship.

Regular attendance, professionalism, active participation, and commitment to learning objectives are essential. Interns who are unable to maintain the agreed-upon schedule or program expectations may be removed from the internship.

What You'll Learn

Technology Support Fundamentals

• Learn troubleshooting methodologies used to diagnose hardware, software, and connectivity issues
• Gain hands-on experience with Microsoft Windows and macOS operating systems
• Assist with device setup, configuration, software installation, and technology deployment projects
• Develop practical skills using system utilities and troubleshooting tools
• Learn the fundamentals of enterprise technology support

Systems Administration Exposure

• Observe and assist with user account management processes
• Learn basic system configuration and administration concepts
• Gain exposure to enterprise technology environments and support practices
• Understand how IT operations support organizational objectives

Networking Fundamentals

• Learn the fundamentals of network connectivity, including Wi-Fi, Ethernet, DNS, and IP addressing
• Gain exposure to network infrastructure components such as routers, switches, and wireless access points
• Develop an understanding of network troubleshooting principles and best practices
• Observe how IT professionals monitor and maintain network performance

IT Service Management (ITSM)

• Learn how support requests are tracked and managed through an IT ticketing system
• Assist with documenting support activities and technical solutions
• Learn service management principles, escalation processes, and support workflows
• Gain insight into how IT teams manage incidents and service requests

Cybersecurity & Access Management

• Learn cybersecurity fundamentals, including phishing awareness, password security, and data protection practices
• Gain exposure to user account administration and access management processes
• Learn about Multi-Factor Authentication (MFA), Single Sign-On (SSO), and information security principles
• Develop an understanding of cybersecurity's role within healthcare organizations

Documentation & Knowledge Management

• Assist with creating and updating technical documentation and knowledge base resources
• Learn documentation standards and best practices
• Help organize information that supports operational efficiency and knowledge sharing

Professional Development

• Work alongside experienced IT professionals in a professional healthcare environment
• Participate in team meetings, project discussions, and knowledge-sharing activities
• Develop workplace communication, problem-solving, collaboration, and time-management skills
• Explore career paths within Information Technology and healthcare IT

Qualifications

Preferred Qualifications

• Recently completed or currently pursuing a degree, certification, or coursework in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field
• Basic understanding of computer systems and technology concepts
• Interest in networking, systems administration, cybersecurity, or technical support
• Strong analytical and problem-solving skills
• Effective verbal and written communication skills
• Ability to work independently and collaboratively
• Positive attitude and eagerness to learn

Preferred Candidate

• Recent graduate of a degree, technical training, certification, military technical training, or workforce development program
• Seeking practical experience to strengthen technical and professional skills
• Available to consistently participate approximately 20 hours per week
• Demonstrates professionalism, dependability, and commitment to learning

Nice to Have

• Familiarity with Microsoft 365 applications
• Experience working with computers, mobile devices, or technology projects
• Coursework related to networking, cybersecurity, or systems administration
• Interest in pursuing industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco certifications

What You'll Gain

• Structured hands-on learning experience in a healthcare IT environment
• Exposure to enterprise technology systems and industry best practices
• Guidance and mentorship from experienced IT professionals
• Experience participating in real-world technology projects
• Development of technical troubleshooting and problem-solving skills
• Professional workplace experience and resume-building opportunities
• Exposure to networking, cybersecurity, systems administration, and IT operations
• Insight into technology's role in delivering quality healthcare services

Internship Details

• Position Type: Unpaid Internship
• Department: Information Technology
• Location: [Location]
• Schedule: Approximately 20 hours per week
• Duration: [12-16 Weeks or Other Defined Term]
• Supervisor: IT Manager / Director of Information Technology

Important Internship Information

This internship is designed as a structured educational experience focused on learning, professional development, mentorship, and skill-building. Learning objectives will be established at the beginning of the internship and reviewed throughout the program.

Interns will receive coaching, guidance, and feedback from experienced IT professionals and will participate in project-based learning activities designed to enhance technical and professional competencies.

This is an unpaid internship. Participants should not expect wages or other compensation for participation in the program.

Participation in this internship does not guarantee future employment with the organization.

About Us

As a Federally Qualified Health Center (FQHC), we are committed to improving the health and well-being of our community by providing accessible, high-quality healthcare services. Our Information Technology team supports the systems and technologies that enable our providers and staff to deliver exceptional patient care.

If you are passionate about technology, eager to learn, and interested in gaining hands-on experience in a mission-driven healthcare environment, we encourage you to apply.