Customer Service Representative

Customer Service Representative / Receptionist

Greenwich Veterinary Center | Greenwich, CT $20 - $24 per hour | Full-Time / Part-Time

At Greenwich Veterinary Center, we practice gold standard medicine and deliver a client experience defined by compassion, professionalism, and attention to detail.

Our Mission

To provide compassionate, comprehensive veterinary care that supports lifelong health and quality of life of every patient while delivering exceptional service to the families who love them.

This mission is not just a statement — it guides every interaction, every conversation, and every standard we uphold.

We are seeking a poised, service-driven Customer Service Representative / Receptionist who understands that excellence in veterinary care begins at the front desk.

What You'll Do

• Serve as the first and final impression of the hospital
• Provide a polished, client-centered experience in person and over the phone
• Schedule appointments efficiently and manage multi-line phones
• Support seamless patient flow through strong communication with medical staff
• Process invoices and payments accurately
• Maintain organized, detailed medical records
• Offer empathy and professionalism during both routine and emotionally sensitive visits

Who You Are

You take pride in your work and hold yourself to a high standard. You are dependable, composed under pressure, and attentive to the needs of others. You communicate clearly and honestly, treat clients and teammates with respect, and thrive in a collaborative environment. You care deeply about delivering a seamless, elevated experience and consistently go above and beyond.

Qualifications

• 1+ year of customer service or receptionist experience (veterinary preferred)
• Strong communication skills and professional presence
• Detail-oriented with the ability to multitask in a fast-paced environment
• Comfortable working around dogs, cats, and other small animals

Why Join Us

• $20-$24 per hour, based on experience
• Strong benefits package including health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid sick time
• Employee pet care discounts
• A hospital committed to gold standard medicine
• A respectful, inclusive, team-oriented culture
• Supportive leadership and opportunities for growth

If you are motivated by purpose, professionalism, and being part of a hospital that holds itself to a higher standard, we encourage you to apply.

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.