Housing Assistant

Kettering, United Kingdom | Posted on 29/06/2026 Job Description 2 months contract with a Local Authority Job Title: Housing Assistant Job Purpose To provide a high-quality, customer-focused tenancyadministration service that supports the effective management of councilhousing and related services. The post holder will be responsible fordelivering a wide range of administrative and housing management functions,including tenancy and income management support, voids and lettingsadministration, garage allocations, customer engagement, estate management,anti-social behaviour (ASB) support, and tenancy enforcement activities. The role will contribute to improving customer satisfaction,strengthening community engagement, maintaining sustainable tenancies, andensuring the efficient delivery of housing services across council-managedhomes and communities. Key Responsibilities Tenancy Administration Providecomprehensive administrative support for tenancy management activities. Processtenancy-related documentation, including new tenancies, tenancy changes,successions, assignments, and terminations. Maintainaccurate and up-to-date tenancy records on housing management systems. Assistwith tenancy audits and compliance checks. Income Management Support Supportrent collection and income recovery processes. Processcustomer payments and maintain accurate financial records. Assistresidents with basic rent account enquiries and signpost them to relevantsupport services. Generateroutine reports and correspondence relating to rent accounts. Voids and Lettings Supportthe reletting of vacant properties and garages. Coordinateand process housing offers, tenancy sign-ups, and associated paperwork. Monitorvoid property administration to ensure properties are relet promptly. Liaisewith internal teams and external contractors to facilitate efficientturnaround times. Customer Service and Engagement Actas a first point of contact for residents, handling enquiries viatelephone, email, online platforms, and face-to-face interactions. Logcustomer contacts accurately and respond to straightforward enquiriespromptly. Provideinformation, application forms, and guidance relating to housing services. Supportcustomer consultation, engagement, and involvement initiatives to improveservices and community outcomes. Assistwith estate inspections and follow-up administrative actions. Recordand monitor estate management issues and coordinate appropriate responses. Supportinitiatives that promote clean, safe, and sustainable neighbourhoods. Anti-Social Behaviour (ASB) and Tenancy Enforcement Provideadministrative support in managing ASB cases and tenancy breaches. Maintaincase records and prepare correspondence relating to tenancy enforcementactivities. Supportofficers in gathering information and monitoring actions associated withlegal and enforcement processes. General Administration Processinvoices and ensure accurate record keeping. Managefiling systems, documentation, and correspondence in line with dataprotection requirements. Orderstationery and office supplies as required. Producereports, letters, and management information. Participatein continuous improvement activities to enhance service delivery andcustomer satisfaction. Experience Required Experienceproviding administrative support within a customer-focused environment. Experiencedealing with customer enquiries and resolving issues professionally. Experiencemaintaining accurate records and databases. Experienceworking with multiple priorities and meeting deadlines. Experienceprocessing financial transactions or payments. Experienceworking within a housing, local authority, or social housing environment. Experiencesupporting tenancy, income management, allocations, or housing services. Experiencedealing with vulnerable customers and diverse communities. Experiencesupporting ASB, estate management, or tenancy enforcement processes. Qualifications GCSEs(or equivalent) including English and Mathematics at Grade C/4 or above. Goodstandard of literacy and numeracy. BusinessAdministration, Housing, Customer Service, or Local Governmentqualification. CIH(Chartered Institute of Housing) Level 2 or Level 3 qualification, orwillingness to work towards obtaining one. Skills and Competencies Excellentcustomer service and communication skills. Strongorganisational and administrative abilities. Goodattention to detail and accuracy. Proficiencyin Microsoft Office applications and housing management systems. Abilityto work independently and as part of a team. Problem-solvingand decision-making skills. Commitmentto equality, diversity, and excellent customer care. Additional Information Hours: 37 hours per week Contract Type: Temporary/Agency, as applicable Working Pattern: Monday to Friday, subject to operational requirements Weoperate on a bi-weekly payment schedule. Closing date: Soon – early applications areencouraged #J-18808-Ljbffr Civic Recruitment Limited