Service Center Manager
IDR, Inc.
We are seeking a talented and experienced Service Center Manager to join our team. The role involves leading daily operations, providing technical support, and delivering a VIP customer experience. If you are passionate about IT services, leadership, and thrive in a fast-paced environment, we encourage you to APPLY TODAY! Responsibilities: Oversee daily service center operations Provide hands-on technical support for hardware and software issues Ensure high levels of customer satisfaction Support team development and training Maintain high service standards and operational efficiency Required Skills: 3+ years troubleshooting computers (hardware and software), including Windows/macOS systems and tools like Microsoft Office and Adobe products Excellent customer service and communication skills Strong analytical and problem-solving skills for diagnosing complex issues Leadership potential to support team growth Flexibility to work extended or irregular hours as needed Preferred Qualifications: Experience coaching and mentoring technical staff Knowledge of ITSM tools (Cherwell, TDX), asset tracking, and desktop management Database administration or ITSM system configuration experience ITIL or Agile certifications Benefits: Competitive salary Full benefits: Medical, Vision, Dental, and more Opportunity to join a leading organization Supportive, team-oriented culture About Us: 27+ years of industry experience Award-winning staffing services Additional Information: Seniority level: Mid-Senior level Employment type: Full-time Industry: IT Services and Consulting #J-18808-Ljbffr IDR, Inc.
Vacancy posted 1 day ago
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