Inside Sales Representative

divh2Inside Sales Representative/h2pPay Range: $20-$22 hourly/ppAbout Us ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM more. We work in a service industry and embrace a we versus I culture help others, and they will help you. Our industry is fun, fast-paced, and competitive and filled with the best people who are passionate about what they do. Were excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!/ph3Role and Team/h3pReporting to the General Sales Manager (GSM) or designated Manager, the Inside Sales Representative acts as a tactical partner by building and maintaining customer/client relationships in order to grow the auction business. This position is responsible for establishing and maintaining relationships with assigned customers including individual dealers, dealer groups, institutional accounts and others resulting in auction sales./ph3Responsibilities/h3ulliMake sure customers receive prompt, efficient and courteous attention by providing excellent customer service and responding to phone calls, emails, and text messages in a timely manner./liliResolve customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidents./liliMaintain a professional appearance, orderly work environment and friendly disposition by greeting customers and guests promptly and with courtesy, both on the phone and in person./liliArrange Hotel and Flight reservations with our local transportation department./liliContact dealers daily to solicit and develop new buy business and sell business via telephone and internet. Discuss inventory needs, current and future promotions, and upcoming sales./liliMaintain current customers and act as liaison for Outside Sales Representative, consignment dealers and auction personnel by maintaining relationships and developing new business./liliComplete a minimum number of calls as set forth by the GSM or designated manager and log each call./liliPerform Sale Day duties as set forth by GSM or Sales Supervisor. This includes but is not limited to providing exceptional customer services, IF duties, block representation, printing reports, setting-up displays and post-sale reporting./liliBuild strong ADESA.com customer relationships through training, education, and awareness to match the customers needs to the product offerings. Navigate and educate customers on all aspects of ADESA.com and smart phone applications./liliResponsible for impacting and achieving overall sales goals. Practice and promote teamwork at all times while setting a good example of attitude and performance./liliProperly use and navigate ADESAs CRM to log calls, run reports and view dashboards./liliCommunicate with all departments to ensure proper marketing of sale inventory and maximize vehicle exposure for sale./liliVehicle exposure for specific units and consigners (Call Campaigns)/liliEducate customers on new and existing services to meet overall company goals./liliRespond to and follow proper procedures on employee and customer accidents, injuries and loss or damage to any property. Report all incidents to the GSM and/or Sales Supervisor./liliPractice and promote Company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement and Fun./liliMust know, practice and ensure that Company policies, procedures, and applicable state and federal laws are followed at all times./liliContact dealers in territory to purchase units as well as run aged units on Sale Days./li/ulh3Skills and Attributes/h3ulliStrong computer ability/liliExcellent customer service skills/liliSales and marketing experience/liliOffice Administration Experience/liliBilingual Spanish/liliSalesforce and Tableau experience a plus/liliAbility to work independently and exercise good business judgment and discretion/liliWell organized and responsible with an aptitude in problem solving/liliExcellent verbal and written communications/liliStrong multitasking skills along with the ability to adapt to changing work environments/liliDemonstrate ability to learn, retain and articulate product related information and provide unscripted responses on appropriate subject matter/li/ulh3Qualifications/h3ulliHigh School or GED required./lili1 year of customer service and administrative experience./liliAutomotive/auction experience preferred./liliBilingual Spanish/liliMust be at least eighteen (18) years of age./liliMust be qualified to operate a motor vehicle and possess a valid drivers license./liliMust have a demonstrated ability to read, write, and communicate effectively in English./liliMust have the ability to physically operate vehicle equipment and tools./li/ulpADESA Benefits and Perks Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!/ppOther Requirements To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, well make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs./pulliThe physical activity requirements of the position range from Light to Medium Physical Work. ulliFrequent standing, watching, touching, listening, walking, talking/liliPotential running, jumping, yelling or other rapid or forceful movement in emergency situations/li/ul/liliVisual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions./li/ulpPhysical Working Conditions/ppThis position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations./ppTo be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, well make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs./ppLegal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice./p/div