Member Service Representative (Call Center), Hybrid

Job Title

There are 3 schedules for this position - candidates need to have availability to work any of the three shifts below:

8am-6pm (or end of call queue) Monday-Friday, Saturday 9am-1pm, 1 day off during week Tuesday-Thursday

7:50am-4:50pm Monday-Friday

8:30am-5:30pm Monday-Friday

Training is fully in-office 8am-5pm Monday-Friday.

About Canvas Credit Union

We're Canvas Credit Union

We're passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.

Why Canvas?

At Canvas, we're dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.

At Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people:

What's in it for you

That's right. This is about you:

• Seriously good benefits: Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get up to a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans (That includes cars and houses!). The starting pay range for this position is $19.50-$23.50 hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors. Canvas benefits include:

• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Paid Volunteer Time
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• May be eligible for incentives or discretionary bonus based on results

This is a career

The Member Service Representative experience is the foundation of a career at Canvas Credit Union. We invest in developing your skills and promote heavily from within. While we hope you stay with us until you retire, Credit Unions across the country collaborate with each other and hire from within.

You help members afford life

At Canvas, you have the opportunity to make a difference. The joy that comes with making a member's day, and maybe helping them buy their first house or go to college, is an indescribably good feeling.

You'll be a financial services guru

You'll be a cooperative finance rock star. We'll arm you with all the knowledge you need on service, financial products, and compliance with financial regulations. This knowledge will prepare you for many, many career opportunities.

What you'll do

You'll be working in our fast-paced communications center at our corporate headquarters in Lone Tree, CO, and here's what we expect of you:

• LEARN about our members and hear them and understand their situations.
• EDUCATE our members on the ways we can help them afford life.
• PROVIDE meaningful, careful, focused and ethical product solutions.
• PROCESS transactions like transfers and payments with courtesy and consummate professionalism.
• PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes.
• GROW with us by immersing in financial industry trends, products, services and technological advances.
• SHARE your knowledge on effective practices, competitive intelligence, and business opportunities.
• STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys.

Who You Are

Here's who you areor who you think you are, or who you really want to be:

• You are AUTHENTIC and passionate about helping others.
• You ENJOY LEARNING and want a careernot just a paycheck.
• You UNDERSTAND FINANCIAL PRODUCTS and services, much like a Relationship Banker or Personal Banker.
• You're COMFORTABLE AND CONFIDENT recommending and processing financial products like loans.
• You've won SERVICE EXCELLENCE awards and earned high fives and fist bumps for your awesomeness.
• You hold an informal or formal LEADERSHIP position at your current workplace.
• You EMBRACE CHANGE and seek new ways to serve our members and the community.
• You WORK WELL WITH OTHERS, even when things don't go as planned.
• You are INNOVATIVE and thrive on challenges.
• You BELIEVE you can change the world for people and are making it happen!
• Multi-lingual capabilities to include Spanish highly preferred.

We know you might not have every qualification we've listed. Passion and potential matter here. If you know you're right for the position, let us know. We're good at spotting talent.

For Current Canvas Employees: To be considered, you must be meeting performance expectations, consistently demonstrating HEART behaviors, and must submit an up-to-date resume or update your Work History profile with your current responsibilities and accomplishments.

Canvas conducts pre-employment background reviews (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions).

Other Important Information You'll be asked to work a flexible schedule Monday thru Saturday 40 hours per week. You'll use standard office equipment such as computers, phones, printers, copiers, fax machines, and filing cabinets. The position also requires manual dexterity, the ability to lift files, and flex paperclips. You may be required to bend, stoop, or stand on one leg while multiplying fractions and compounding daily, variable interest in your head. Just kidding nobody can do that on one leg. Please note, this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, hybrid or remote work arrangements, and activities may change at any time.

Applications accepted on an ongoing basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.