Greeter/Guest Ambassador (Part Time)

Greeter/Guest Ambassador (Part Time)

DEPARTMENT: Guest Experience

ROLE & LEVEL/GRADE:  A1 / 1

POSITION SUMMARY:

The Phillip and Patricia Frost Museum of Science is seeking a part-time Greeter/Guest Ambassador for the Guest Experience department. The Guest Ambassador is responsible for providing a welcoming environment for all guests and members assisting with greeting and way-finding, delivering exhibit and ticket information, monitoring access points throughout the museum, and more. This team member is responsible for embodying the first and last impression of Frost Science and is an integral part of the 365-day operation. Must present a friendly demeanor while assisting guests with exhibit information, entry and exit, while adhering to safety standards and procedures. Must embrace and model outstanding customer service to all.

AVAILABILITY REQUIREMENTS:

Must be available a minimum of 3 days from 9am-7pm, including one weekend day (Saturdays or Sundays). Must be available to work weekdays, weekends and holidays.

SALARY: $15.00 per hour

KEY DUTIES AND RESPONSIBILITIES:

• Attend and actively participate in daily shift meetings.
• Actively engage guests and share knowledge of the exhibits/planetarium shows to enhance the overall guest experience.
• Assist guests with information and direction in the event of an emergency or evacuation.
• Understand and adhere to department policies and procedures regarding appearance, floor etiquette and overall safety.
• Follow all administered open water and animal safety training procedures.
• Utilize customer service training to identify guest issues and determine best course of action to provide guest recovery.
• Represent the museum with the upmost integrity, exemplifying values of the organization and sharing our mission daily.
• Identify and communicate areas of improvement and share with managers to maximize guest satisfaction.
• Assist guests with information and direction in the event of an emergency or evacuation.
• Assists with enforcing company safety policies.
• Perform other duties as assigned.

MINIMUM JOB QUALIFICATIONS/EDUCATION:

• High School diploma (minimum requirement); higher level of education preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Customer service experience in a high-volume environment
• Must be friendly and possess strong interpersonal skills to deal tactfully and effectively with guests.
• Must embrace the multicultural differences of our staff and guests.
• Must be able to multitask and handle stressful situations in a fast-paced environment.
• Fluency in multiple languages is desirable.
• Must have strong oral and written communication skills.
• Must be a team player who can work under minimal supervision.
• Must show flexibility when asked to perform other tasks as needed.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

While performing the duties of this job, the employee is frequently required to sit, talk and hear. Daily tasks require variety of physical activities, related to walking, standing, stooping, sitting, and reaching.

The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds on select occasions. Must be able to stand for long periods of time, move quickly from space to space to assist guests. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The working environment is both the interior and exterior spaces of the museum. Must be able to work for extended periods of time in elements such as sun, rain, heat, wind, etc. Exposure to outdoor activities is often requested.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CLEARANCE REQUIREMENTS

• Background clearance
• Drug screening as part of the Drug Free Workplace Programs