Universal Associate

Job Description

Job Description

Clearwater Credit Union is Montana’s largest CDFI and the state’s second-largest credit union. As a values-based financial cooperative and member of the Global Alliance for Banking on Values (GABV), our mission and values guide both our strategy and our culture.

We believe banking should be a force for good-for our members, our employees, and the communities we serve, and we empower our teams with the tools, voice, and trust needed to solve problems and make a meaningful impact.

Clearwater Credit Union is accepting applications for a Universal Associate position. In this role you’ll support members across all aspects of their financial journey from advising about accounts and services to processing transactions, to assisting members with self-service channels.

Universal Associates build strong relationships with current and prospective members while identifying opportunities to deepen engagement and contribute directly to the credit union’s strategic goals through exceptional service and financial guidance.

Essential Functions & Responsibilities:

• Provide internal and external members with excellent service.
• Provide services to members in the following areas:
  • Processing cash and check transactions
  • Opening new accounts
  • Assisting with lending functions such as:
    • Funding auto-decisioned loans.
    • Referring members to appropriate lending department.
    • Setting up appointments with loan officers.
• Protect members and credit union from fraudulent activities
• Use financial services equipment to meet member needs; help with general maintenance of equipment.
• Receive incoming phone calls; make outgoing phone calls.
• Work with multiple service channels to provide member satisfaction and education about
  • Digital Banking
  • Phone Banking
  • Card Services
  • ITM Operations
• Advise on account options, including:
  • Opening and closing all types of accounts offered.
  • Maintaining member accounts.
  • Updating member account records.
  • Researching and solving member account options and issues.
  • Referring members to more in-depth credit counseling and resolution, when needed.
• Advise on financial solutions including:
  • Educating members on products and services and refer based on individual member(s) needs.
  • Being knowledgeable about products and services, including staying up to date with changes and additions.
• Advise on service transactions, including:
  • Empowering members to process their own transactions.
  • Processing member transactions and other member requests.
  • Managing ECR’s, ITM’s and ATM’s or any other self-service solution.
  • Completing end-of-day balancing activities.
• Follow all credit union policies and procedures, including being compliant with state and federal laws and regulations.
• Have reliable attendance and complete all assigned tasks.

You must be comfortable working in an open environment, have strong communications skills, be flexible, and be a team player. Additional requirements include the ability to provide exceptional service, multi-task, recognize needs, and create solutions.

Clearwater Credit Union is an equal opportunity employer and offers over 25 benefits beyond salary, including health insurance, PTO, 401(k) match, paid volunteer time and more!